ER Registration - Part time Parsons

Description

Shifts Available
Part Time Weekends Rotating Shifts & Friday/Saturday 11p-7a

Job Summary

Registration Specialist is responsible for managing both the patient registration process and the PBX phone system. Duties Include:

• Greet patients and visitors in a professional, friendly manner.
• Collect and verify personal, demographic, insurance, and medical information for patient registration.
• Ensure that all required consent forms, insurance verification, and financial responsibility forms are completed.
• Communicate with patients regarding billing, payment policies, and other relevant information as needed.
• Answer incoming calls to the hospital's main PBX system promptly and professionally.
• Direct calls to the appropriate departments, staff members, or medical units as required.
• Provide assistance to callers, including answering questions or offering information related to hospital services.
• Offer excellent customer service to patients, staff, and visitors, addressing inquiries and concerns in a timely manner.
• Maintain accuracy and timeliness of patient information entry into electronic systems.
• Collaborate effectively with the admissions and healthcare team to ensure the smooth flow of patients.
• Assist other departments as needed, ensuring efficient communication between teams during evening shifts.
• Maintain confidentiality of patient information in compliance with HIPAA and other privacy regulations.
• Follow hospital policies and procedures to ensure a safe and secure environment for patients and staff.

Requirements

• Educational Requirement: High School Diploma or equivalent preferred.
• Experience Requirement: Prior experience in a healthcare setting is preferred.