ER Registration- Full Time Nights Parsons

Full time opportunity: Sunday–Thursday, 11 pm–7 am

About the role

PBX/Registration Specialist is responsible for managing both the patient registration process and the PBX phone system.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Collect and verify personal, demographic, insurance, and medical information for patient registration.
• Ensure that all required consent forms, insurance verification, and financial responsibility forms are completed.
• Communicate with patients regarding billing, payment policies, and other relevant information as needed.
• Answer incoming calls to the hospital’s main PBX system promptly and professionally.
• Direct calls to the appropriate departments, staff members, or medical units as required.
• Provide assistance to callers, including answering questions or offering information related to hospital services.
• Offer excellent customer service to patients, staff, and visitors, addressing inquiries and concerns in a timely manner.
• Ensure accurate and timely entry of patient information into the electronic systems.
• Collaborate effectively with the admissions and healthcare team to ensure the smooth flow of patients.
• Assist other departments as needed, ensuring efficient communication between teams during evening shifts.
• Maintain confidentiality of patient information in compliance with HIPAA and other privacy regulations.
• Follow hospital policies and procedures to ensure a safe and secure environment for patients and staff.

Requirements

• High School Diploma or equivalent (preferred).
• Prior experience in a healthcare setting (preferred).
• CPR/BLS certification.