ER Point of Care Scheduling Manager

This position is incentive eligible.

About the Role

The ER Point of Care Scheduling (PoCS) Manager is responsible for managing all activities related to day-to-day operations and performance of ER discharge coordinators. Performs associated processes when necessary to ensure targets and goals are met to ensure timely scheduling of ER provider referrals. The role involves establishing and monitoring QA audits, tracking and trending performance and productivity by employee, and providing ongoing training and education. The manager assumes responsibility for staffing, problem solving, and leading by example.

The truest intent of the ER PoCS program is an ER bedside-initiated patient experience, with objectives of increased contact rate, scheduling immediacy, and improved overall patient experience. The manager will create and maintain a positive customer experience in a patient-centered, quality-driven environment. This role is hybrid, with some work-from-home and facility-based work in the Houston/Gulf Coast area.

Responsibilities

• Assist AVP of PoC Scheduling in the oversight of the ER program.
• Effectively manage on-site staff in partnership with ER leadership while working remotely.
• Build and maintain relationships with various stakeholders involved in the program.
• Perform site visits on a regular cadence and maximize time while on-site.
• Assist with development, creation, and maintenance of education materials.
• Provide continuous training for and communicate changes to existing employees.
• Prepare payroll and complete work schedules to ensure adequate staffing levels.
• Follow up on patients, physicians, and facility complaints with urgency and professionalism.

Requirements

• Bachelor’s Degree required. Equivalent work experience may substitute education requirements.
• Hospital experience preferred.
• Management experience of more than 3 years preferred.
• Some travel will be required.
• Ideal candidates will live in or around the Houston, TX metro area.

Benefits

Parallon offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health, and telemedicine services.
• Wellbeing support, including free counseling and referral services.
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

Note: Eligibility for benefits may vary by location.