ER Patient Acces Rep PRN

About the role

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. You'll be joining a team that believes every award earned, every record broken, and every patient helped is because of the dedicated employees who fill our hallways.

Responsibilities

• Provide excellent customer service to all patients, guests, and family members.
• Create, activate, and complete the patient scheduling, clinic registration, or hospital admission process.
• Ensures all required forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently and accurately gather and input patient/guarantor demographic and financial information; explain insurance benefits and collect co-pays, deductibles and self-pay portions due.
• Perform financial analysis of each case and inform patient of financial responsibility.
• Balance cash drawer daily, prepare deposit slips, and follow closing cash drawer process at the end of each shift.
• Demonstrate respect and cooperation in all staff relationships, and a genuine willingness to prevent or resolve inter-personal conflicts.
• Adapt behavior to the specific patient population, including respecting privacy, method of introduction to the patient, adapting explanations of services or procedures to be performed, requesting permissions, and communicating style.
• Other related duties as required.

Requirements

This job description is a summary of the primary duties and responsibilities of the job and position. It is not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Qualifications

• Education: Required – High school diploma or equivalent. Preferred – Associate’s degree.
• Work Experience: Required – Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or other customer service-related environment. Experience may include front line registration, financial counseling, banking, retail, or similar roles involving direct customer or patient interaction.

Benefits

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

Pay

The pay range for this position is $18.00 to $26.00 per hour.

Schedule

The schedule for this position is Monday through Friday, 8:00 AM to 5:00 PM.