ER Liaison

About the role

VCA Shoreline Veterinary Referral and Emergency Center in Shelton, Connecticut is seeking a Veterinary Technician or Veterinary Assistant to join the Emergency Department as the Emergency Room Liaison.

Responsibilities

• Client communication: Client updates (in the waiting room and over the phone), calling owners with status updates/ lab results, going over discharge instructions, creating and going over estimates, follow up phone calls, etc
• Record Keeping: Sending referral letters, scanning and/or faxing records, calling referral veterinarians for medical records, entering charges, etc
• Filling prescriptions and going over prescription instructions with clients
• Restraint of patients
• Submitting and running laboratory tests
• Coordinating triages with doctors
• Other duties as assigned

Requirements

Minimum of 1 year experience working in a veterinary practice required. Must have medical knowledge and be capable of discussing medical situations with owners (confirming CPR status of patient, discussing treatment options, etc).

Qualifications

The ideal candidate will have excellent communication skills, emotional intelligence, and the ability to handle stressful situations professionally. A strong background in veterinary medicine is preferred but not required.

Skills

Strong interpersonal skills, ability to work independently and as part of a team, proficiency in Microsoft Office, and basic computer skills are essential.

Benefits

We offer competitive compensation and a comprehensive benefits package, including medical/dental/vision coverage and paid vacation (for F/T employees only), 401(k), uniform allowance, generous personal pet care discounts, and more.

Pay

$18 – 25 / hour dependent on skill set, experience, and licensure status.

Schedule

This position requires a flexible schedule and the ability to work evenings, weekends, and holidays.