Equity Loan Processor

About the Role

At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our leadership competencies aim to foster a culture of continuous growth and agile leadership. We are committed to embracing change, nurturing leadership talent, and ensuring our performance management practices align with our vision of fostering a resilient and forward-thinking organization.

As the Equity Loan Processor, you will be responsible for the end-to-end processing, regulatory compliance, collateral review, closing coordination, and post-closing lien perfection of home equity lending transactions. This role exercises independent judgment in reviewing loan documentation, evaluating collateral-related reports, resolving processing exceptions, ensuring compliance with applicable federal and state lending regulations, and serving as the primary liaison among borrowers, vendors, settlement agents, and internal stakeholders to facilitate timely, accurate, and compliant loan closings.

Leadership Competencies

• Demonstrates Interpersonal Awareness & Skills: Emphasizes effective communication, relationship building, and teamwork. You will demonstrate active listening, clear communication, and contribute beneficially to team dynamics.
• Embraces Change & Learning: Focuses on adaptability, personal development, and advocacy for progressive change. You will engage in continuous learning, embrace change enthusiastically, and support team members in their growth.
• Utilizes Critical & Creative Thinking: Underlines the importance of innovative problem-solving and strategic thinking. You will actively seek opportunities for improvement, challenge inefficient processes, and promote innovation.
• Takes Personal Ownership: Focuses on accountability, proactive collaboration, and responsibility for performance goals. You will set and achieve performance goals, take responsibility for personal actions, and seek self-improvement.

Responsibilities

• Manage and process home equity loan and HELOC applications from approval through closing, ensuring timely progression while meeting service, quality, and member experience standards.
• Perform detailed reviews of loan applications, disclosures, supporting documentation, collateral information, and system data to verify accuracy, completeness, and compliance with Credit Union policies and regulatory requirements.
• Prepare and accurately disclose all required fees, including generating and delivering Loan Estimates in accordance with TRID regulations and prescribed timelines.
• Collect applicable fees and coordinate the ordering, tracking, review, and receipt of third-party services, including appraisals, title examinations, flood certifications, and tax verifications.
• Order, track, and evaluate appraisal reports to ensure property valuations meet lending requirements and regulatory standards; resolve discrepancies or valuation concerns with vendors and underwriters.
• Ensure appraisal reports and associated valuation disclosures are delivered to borrowers within required regulatory timeframes.
• Review title reports to verify ownership, confirm lien position, identify title defects, judgments, encumbrances, or other matters impacting the Credit Union’s collateral interest, and facilitate resolution of outstanding issues.
• Serve as the primary point of contact for borrowers, providing exceptional member service, communicating loan status updates, obtaining required documentation, and guiding members through closing requirements.
• Coordinate and facilitate loan closings by working with borrowers, lending officers, branch staff, title companies, attorneys, and appraisers; schedule closings, prepare and review closing packages, and ensure all underwriting conditions are satisfied prior to funding.
• Investigate and resolve processing exceptions, documentation deficiencies, title issues, appraisal discrepancies, and other loan-related matters that may impact compliance, approval conditions, or funding requirements.
• Prepare and deliver Closing Disclosures in accordance with TRID requirements, process and distribute closing documents, and book funded loans to the Credit Union’s core system.
• Maintain working knowledge of applicable federal and state lending regulations, Credit Union policies, and compliance requirements to ensure accurate and compliant loan processing.
• Meet established productivity, quality, accuracy, and member service standards while safeguarding confidential member information.
• Coordinate and track the recording of mortgage deeds and security instruments to ensure proper perfection of the Credit Union’s security interest.
• Monitor recording status, follow up with title company partners, and proactively resolve issues that may delay lien perfection.

Requirements

• Understanding of home equity lending products, loan application processing, collateral review, closing requirements, and loan funding processes.
• Knowledge of applicable federal and state lending regulations, including TRID disclosure requirements and other compliance requirements governing home equity lending transactions.
• Ability to review and interpret loan documentation, title reports, appraisal reports, and other collateral-related information for accuracy, completeness, and compliance.
• Demonstrated ability to identify, investigate, and resolve processing exceptions, documentation deficiencies, and collateral-related issues.
• Strong organizational and time management abilities, with the capacity to manage multiple loans, priorities, and regulatory deadlines simultaneously.
• Excellent verbal and written communication skills, including the ability to effectively interact with borrowers, attorneys, title companies, appraisers, vendors, and internal stakeholders.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive member information with professionalism and tact.
• Must meet and comply with all requirements set forth in the SAFE Act, including successful completion of required background checks and obtaining and maintaining an NMLS Unique Identifier.

Qualifications

• A high school education or GED with emphasis on business administration.
• Two to five years of similar or related experience preferred.
• Proficiency in mortgage processing software and Microsoft Office Suite preferred, but not required.

Schedule

This is a hybrid position with a cadence of one week in the office in Dover, NH, and three weeks remote. Hybrid schedules are determined by the hiring manager based on business unit needs.

Benefits

Financial Relief & Support

• Student Loan & Tuition Assistance – Support for paying off debt or pursuing further education.
• Employee Loan Discounts – Access to lower rates on personal loans.
• Weekly Paychecks – Paid on a weekly basis.
• 401(k) with Employer Match & Profit Sharing – Generous contributions with immediate vesting.

Time Off

• Lighthouse Leave Program – Paid time off for major life moments, such as welcoming a child or caring for a loved one.
• Volunteer Time Off (VTO) – Paid time to serve the community.
• PTO + Paid Federal Holidays – Rest and recharge without worry.
• Balanced Schedule – All branches close by 5pm and on Sundays.

Health & Wellness

• Comprehensive Medical, Dental & Vision Plans – Coverage that starts quickly and fits your needs.
• HSA/FSA Options – Save pre-tax dollars for health expenses.
• Discounted Pet Insurance – Coverage for furry family members.
• Employee Assistance Program (EAP) – Free, confidential support for life’s challenges, available 24/7.

Culture & Connection

• Annual Bonus Program – Celebrate individual and team successes.
• Engagement Groups – Join communities like Pride at Work, Women in Leadership, Book Club, and more.
• Ongoing Training & Career Growth – Investment in your development from day one.
• Annual Summit & Team Outings – Celebrate wins and connect with coworkers across the organization.