Equipment Technical Customer Support Representative (Hybrid or Remote)
How You Make an Impact
The Technical Customer Support Representative - Outdoor Power Equipment acts as the product technical communication link between the customer and the organization for Oregon Tool’s Forestry, Lawn & Garden, and Outdoor Power Equipment products. This role responds to customer inquiries via a variety of channels, i.e., email, phone, and web and has a high level of technical expertise to answer most questions about Oregon Tool’s products, with only the most complex problems needing to be escalated up.
Details
- Product Technical Customer Service
- Responds to customer inquiries via email, phone, or web with correct part recommendations
- Provides technical support on product use, maintenance, and troubleshooting
- Acts as a liaison between customers and product teams
- Attends training to stay updated on new products
- Captures warranty/goodwill part shipments
- Administrative Support
- Assists with internal/external training logistics and event coordination
- Manages training records and issues certificates
- Handles shipping of warranty/goodwill parts
- Performs general administrative duties as needed
Qualifications & Skills
- Associates Degree in Business or a related field a plus; High School Diploma required or GED equivalent
- Minimum of 6 years’ experience dealing with the technical aspects of outdoor power equipment and replacement parts, with a minimum of 2 years’ experience working in a customer service capacity or related role with outdoor power equipment products
- Ability to effectively handle a high level of phone and email contact with customers and other employees
- Demonstrates a customer service mindset; strives to provide excellent support no matter the problem or the customer
- Comfortable with dealing warmly, professionally and patiently with all types of customers, able to keep cool, collected demeanor when dealing with the unexpected
- Excellent written and verbal communication skills using technical and non-technical terms
- Basic proficiency in Microsoft Office suite (Outlook, Word, Excel) and data management software (SAP preferred)
What We Offer
- Medical, Dental, and Vision Benefits available on day one (no waiting period)
- 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
- Retirement Savings Plus Plan*
- Earn up to 120 hours vacation during your first year of service
- Paid holidays and one paid Community Involvement Day available per calendar year
- Tuition reimbursement program
- Global company with small company feel
- Casual work attire
- Complimentary snack and coffee/tea to keep you fueled
- Onsite cafeteria offering a variety of convenient options
- Onsite Physical Therapist
- Onsite Fitness center
- Public Transit access
*Based on geographic location and company performance.
WHO WE ARE:
Oregon Tool, Inc. is a global, premium-branded, aftermarket-driven precision-cutting tool platform. At Oregon Tool, it is our goal to create, cultivate and sustain a global, inclusive people-first culture, where differences drive innovative solutions to meet the needs of our Team Members, customers, and communities. We welcome applications from all skilled individuals, including those from groups traditionally underrepresented, not just because it’s the right thing to do, but because it makes our company #SharperTogether.
To learn more about our company and history visit us at: https://www.oregontool.com.
Oregon Tool, Inc. will only employ those who are legally authorized to work. Any offer of employment is contingent on a background investigation and drug screen. Oregon Tool, Inc. does not discriminate based on sex, race, color, religion, age, marital status, national origin, citizenship, disability, veteran status, or any other status protected under law.
During the application process we will not ask for or collect any confidential, proprietary, or sensitive personally identifiable information (e.g., date of birth; driver’s license number; or credit card, bank account or other financial information). If you submit such information, you do so at your own risk, and we will not be liable to you or responsible for consequences of your submission.
This notice should not be construed as an offer of employment or creating any terms of employment.
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