Equipment Services Representative, Call Center
Position Responsibilities
- Handling customer inquiries via inbound or outbound calls relating to equipment issues and troubleshooting
- Diagnosing problems with cold-drink and/or fountain equipment based on detailed descriptions provided by customers
- Providing clear guidance and solutions over the phone to resolve issues promptly and effectively
- Collaborating with field technicians as needed to escalate and follow up on complex or unresolved issues
- Other duties as assigned
Requirements
- Must be at least 21 years old
- High School Diploma/General Education Diploma with 2 to 4 years of related experience
- Prior Bachelor’s Degree preferred
Benefits
- Medical
- Dental
- Vision
- Retirement
- Paid Time Off
Pay
Hourly Pay Rate: $20.35-25.44
Schedule
Full-time, Monday-Friday, some weekends, start time 7am-10am
Qualifications
Must be at least 21 years old
Skills
N/A
Benefits
Comprehensive benefits package including Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings
Company Policy
Equal Opportunity Employer
Physical Demands
Company policy prohibits discrimination and harassment based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. Reasonable accommodation is provided for applicants and employees.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Compensation philosophy values skills, experience, and business needs. Participation in a discretionary incentive program may be available.