Equipment Services Coordinator (Dispatch and Customer Service)

About the role

The Senior Equipment Services Logistics Coordinator is responsible for the effective and efficient scheduling of 15+ technicians daily. This role involves direct interface with Field Service Supervisors, Customers, Sales, and other Coca-Cola Service teams throughout the day. They help identify gaps in schedules, zone coverage, and skill sets, and provide input regarding adding install/service technician capacity, including overtime as driven by backlog volume spikes against capacity.

Responsibilities

• Monitor install/service technician routes, working directly with the Field Service Supervisors as needed to make logic-based decisions (zone changes, scheduling adjustments, and resolving critical customer issues).
• System application and navigation strength using multiple screens. Multi-task against a variety of deadlines and applications.
• Update and make changes to technician routing profiles for skills, permits, and zones, etc.
• Maintain accurate details of escalated calls. Serve as a resource to the training group by analyzing and providing feedback on process question trends, common customer issues, and/or training opportunities.
• Identify opportunities where process improvement or information management may increase the department’s efficiency. Make recommendations to management for additional research and implementation.
• Ensure backlog of work is processed efficiently by implementing established procedures, and resources are effectively assigned to high-priority tasks during disaster recovery efforts.

Requirements

• Advanced communication skills
• Organizational skills
• Intermediate Microsoft skills

Qualifications

• High School diploma or GED
• 1 to 2 years of experience in business experience in the beverage industry, customer service or logistics/transportation and service or logistics industry knowledge.

Skills

• Advanced communication skills
• Organizational skills
• Intermediate Microsoft skills

Benefits

We are one family supporting the Coca-Cola bottling system in North America. Our work is indispensable to our partners and makes an impact in the communities where we operate. We are committed to workplace diversity and to rewarding exceptional performance. We offer a comprehensive benefits and rewards package including:

• Work-Life Integration- Vacation, floating holidays, parental leave, flexible work environment
• Competitive Base Salary- A base salary or hourly wage rate in line with market rates for the job duties and skills required
• Rewards & Recognition- Acknowledging our employees’ contributions
• Retirement Plans & Guidance- Programs to assist associates in saving for retirement
• Health & Welfare Plans- Medical, life, and disability insurance plans

Pay

A base salary or hourly wage rate in line with market rates for the job duties and skills required.

Schedule

This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.