Equipment Service Technician- Tampa- Venice/Naples area

This position is responsible for providing repair service of equipment in the practitioner’s office under the direction of a Lead Technician or Project Coordinator. Work closely with experienced technicians and supervisors to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge. Drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities

• Provides repair services to customers in a courteous and professional manner.
• May also provide basic installation services to customers on an as-needed basis.
• Provides and maintains the necessary tools of the trade and have them readily available to perform installation and repair services.
• Completes all on-site installation, repair, maintenance, and test tasks under the supervision of a Lead Technician or Project Coordinator.
• Follows proper troubleshooting steps to diagnose errors on technical problems and determines proper solutions.
• Comprehends customer requirements and makes appropriate recommendations to optimize the customer experience.
• Maintains and manages proper levels of inventory in van.
• Produces timely and detailed service reports.
• Attends all required training, including Henry Schein Dental Career Development training and specific manufacturer technical training.
• Complies with all OSHA regulations as outlined in the OSHA manual and training; maintains and utilizes personal protective equipment when needed.
• Communicates in a timely manner to all team members and HUB dispatchers, keeping all informed of progress of assignments.
• Completes all work orders in a timely manner; reviews the work order with the customer or a responsible staff member prior to departure, including time in the office, work performed, parts replaced, and parts to be ordered. All work orders should be closed daily and submitted for billing.
• Submits all job-related paperwork within the required timeframes, including FDA Forms, expense reports, and any other required paperwork.
• Complies with all terms of the Fleet Management Policy, including maintenance and accident management policies.
• Participates in special projects and performs other duties as required.

Requirements

• Typically, 2 or more years of field service experience with demonstrated proficiency, basic mechanical background, and customer service background.
• High School education, vocational training, and/or on-the-job training; Associates degree or Technical School Certification is preferred.

Skills

• Basic troubleshooting skills
• Independent self-starter
• Basic computer skills
• Interpersonal / communication skills
• Professionalism
• Accuracy and detail-orientation
• Working knowledge of hydraulics, mechanical, and electrical systems

Travel / Physical Demands

The Equipment Service Technician (EST) position will require the delivery, installation, and repair of equipment involving Henry Schein customers. Technicians will be expected to maneuver large equipment as needed. The physical nature of the position, at times, may require substantial and/or repetitive bending, stooping, lifting, and climbing of ladders.