Equipment Service Technician

About the role

The Equipment Service Technician (EST) is a remote-based Customer-facing employee, primarily supporting our Life Science Customers. You will be responsible for troubleshooting and repairing equipment, as well as providing installation support on complex mechanical, electromechanical and electronic units.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems and components.
• Manage time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
• Work with cross-functional teams (Tech Support, Engineering and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• Provide Customers with information, pricing and repair options.
• Build relationships with Sales to drive Customer experience and revenue opportunities.
• Identify sales opportunities in assigned territory.

Requirements

• High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role.
• Associate’s degree or related certifications in technical/mechanical area, competitive equipment training, or related military experience may be considered towards technical experience requirement.
• Valid driver’s license and the ability to meet all required background to obtain and maintain existing and new vendor credentialing requirements.
• Able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

Qualifications

• High School Diploma or GED.
• At least 4 years of work experience, with 2 of those years in a mechanical/technical role.
• Valid driver’s license.
• Able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
• Effective written and verbal communication skills.
• Basic computer skills (MS windows/email, navigation, mobile app, and ability to data input into multi systems).

Skills

• Experience working in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc.

Benefits

STERIS offers a comprehensive and competitive benefits portfolio including market competitive pay, extensive paid time off, excellent healthcare, dental and vision benefits, company vehicle, company cell phone/laptop, tools, equipment, uniforms provided, long/short term disability coverage, 401(k) with company match, tuition reimbursement and continued education programs, and additional add-on benefits/discounts for programs such as pet insurance. Click here for a complete list of benefits: STERIS Benefits.

Pay

The Pay range for this opportunity is $61,412.50 - $66,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed.

Schedule

This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7-year driving record check, as part of our onboarding process. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions. This is a safety sensitive position.

What STERIS Offers

• Market Competitive Pay
• Extensive Paid Time Off and (9) added holidays
• Excellent Healthcare, Dental and Vision Benefits
• Company Vehicle
• Company Cell Phone/Laptop
• Tools, Equipment, Uniforms provided
• Long/Short Term disability coverage
• 401(k) with company match
• Tuition reimbursement and continued education programs
• Additional add-on benefits/discounts for programs such as Pet Insurance
• Opportunities for advancement and stable long-term career

Company Information

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com.