Equipment Service Technician

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician (EST) is a remote-based, customer-facing role primarily supporting our Life Science Customers.

About the Role

You will be responsible for troubleshooting and repairing equipment, as well as providing installation support on complex mechanical, electromechanical, and electronic units. This role requires daily travel by driving a company vehicle. If offered this position, STERIS will run a 7-year driving record check as part of our onboarding process. An acceptable driving record generally means a driver has a very limited number of moving violations, accidents, or driving-related convictions. This is a safety-sensitive position.

Individuals with experience in HVAC repair, mechanics, maintenance, refrigeration, boilers, chillers, equipment repair, diesel and automotive repair, aviation repair, plumbing, or electrical work are often successful in this role.

Responsibilities

• Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, and field upgrade programs.
• Work with cross-functional teams (Tech Support, Engineering, and Service Contract Management) to escalate issues appropriately and utilize advanced technology platforms to complete compliance regulatory requirements and resolve and document troubleshooting issues.
• Provide customers with information, pricing, and repair options.
• With management support, build relationships with Sales to drive customer experience and revenue opportunities.
• Learn to identify sales opportunities in assigned territory.

Requirements

• High School Diploma or GED with at least 4 years of work experience, with 2 of those years in a mechanical/technical role.
• Associate’s degree or related certifications in a technical/mechanical area, competitive equipment training, or related military experience may be considered toward the technical experience requirement.
• Customer and team engagement experience.
• Valid driver’s license and the ability to meet all required background checks to obtain and maintain existing and new vendor credentialing requirements.
• Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on customer and business needs.
• Effective written and verbal communication skills.
• Basic computer skills (MS Windows/email, navigation, mobile apps, and ability to input data into multiple systems).

Benefits

• Market-competitive pay
• Extensive paid time off and 9 additional holidays
• Comprehensive healthcare, dental, and vision benefits
• Company vehicle, cell phone, and laptop
• Tools, equipment, and uniforms provided
• Long/short-term disability coverage
• 401(k) with company match
• Maternity and paternal leave
• Additional add-on benefits/discounts for programs such as pet insurance
• Tuition reimbursement and continued education programs
• Excellent opportunities for advancement and stable long-term career growth

Pay

Pay range for this opportunity is $61,412.50 – $66,000. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than the range listed. Pay rates are based on factors including local labor market costs, years of relevant experience, education, professional certifications, and foreign language fluency.

Schedule

This role requires the ability to meet flexible schedules with potential overnights, as well as early or late hours, based on customer and business needs.