Equipment Service Technician

About the Role

STERIS is seeking an Equipment Service Technician to provide preventative maintenance, troubleshooting, repair, equipment modifications, calibration, validation, and installation support on various mechanical, electro-mechanical, and electronic units. This role drives Customer satisfaction through proactive communication and commitment to resolving issues expediently. This territory covers the greater Pittsburgh area.

Responsibilities

• Drive Customer satisfaction through proactive communication and commitment to resolving Customer's issues and problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner (i.e., schematics, diagrams, technical manuals, etc.).
• Perform admin duties as assigned to ensure effective planning, utilization, and required paperwork completion.
• Develop and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
• Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work.
• Proactively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customers' expectations of service are exceeded.
• Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. Identify opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations. Provide timely service calls, warranty calls, field upgrade programs, etc.
• Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.

Qualifications

• High School Diploma with 2 years of experience in repair and maintenance of equipment, or similar experience.
• Valid Driver's License.
• Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
• Must be able to be compliant with hospital/customer credentialing requirements.

Preferred Qualifications

• Associate or Bachelor's Degree in electronics, mechanical or similar discipline.
• Competitive/Competitor equipment training or related military experience.
• General knowledge of cGMP (current Good Manufacturing Practices) and GEP (Good Engineering Practice) widely used in pharmaceutical and research environments.

Skills

• Strong technical and troubleshooting skills.
• General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination.
• Strong Customer communications skills and experience with the demonstrated ability to build positive rapport and partner with a variety of Customers.
• Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
• Ability to work independently without supervision.
• Flexibility to handle multiple and changing priorities.

Benefits

• Base Salary + Incentive Compensation Program
• Company Provided Vehicle + Cell Phone + Laptop
• Hands-on Training Program
• Paid Time Off + 9 Corporate Holidays Per Year
• Excellent Healthcare, Dental, and Vision Benefits
• Healthcare and Dependent Flexible Spending Accounts
• Long/Short Term Disability Coverage
• 401(k) with a Company Match
• Parental Leave
• Tuition Reimbursement Program
• Additional Add-On Benefits/Discounts

Pay

Pay range for this opportunity is $54,187.50 - $70,125.00. This position is eligible for bonus participation. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.