Equipment Service Manager

About the role

The Equipment Service Manager role is available in Birmingham, AL. This position is part of a strong and continuously evolving group, dedicated to growing the business.

Responsibilities

• Lead all service operations, including field service, in-shop repairs, preventive maintenance programs, warranty administration, and parts fulfillment.
• Manage technician scheduling, dispatch, and daily operations while driving key performance metrics such as first-time fix rate, on-time completion, throughput, and backlog management.
• Oversee department financial performance, including P&L, labor, parts, warranty recovery, budgeting, and service profitability.
• Recruit, develop, and lead a high-performing service team while fostering a safety-first culture and ensuring compliance with company, fleet, and DOT regulations.
• Manage parts inventory, service fleet, tools, and shop equipment to support efficient and reliable service operations.
• Partner with the sales team to support service agreements, warranty programs, and post-sale customer support, serving as the primary escalation point for service-related issues.
• Establish, monitor, and report service KPIs while ensuring accurate documentation, billing, warranty claims, and ERP/service management system data integrity.

Requirements

• 5+ years of experience in service, field operations, or equipment service management, including at least 2 years in a leadership role; preferably supporting industrial or commercial cleaning equipment or material handling equipment.
• Demonstrated experience managing departmental budgets, P&L, or operating expenses.
• Strong mechanical and technical aptitude with the ability to support equipment troubleshooting and repair operations.
• Experience using service management, dispatch, and ERP systems to manage service operations.
• Experience in B2B Distribution and knowledge of manufacturer warranty administration and claims processes a plus!

Qualifications

• Valid driver's license with a clean driving record.

Skills

• Leadership skills
• Technical aptitude
• Service management experience
• ERP system proficiency

Benefits

Our benefits package includes medical, dental, vision, a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance.

Pay

Competitive salaries and benefits are offered.

Schedule

Travel within the Birmingham, Montgomery, and Tuscaloosa markets as needed.