Equipment Rental Representative

About the role

Rogers-O'Brien Construction is seeking a dedicated Equipment Rental Representative to join our team. In this role, you will assist customers with their equipment rental needs, manage rental orders, and ensure exceptional service at every interaction. As an Inside Sales Associate within the equipment rental department, you will collaborate closely with Trade Partner (TP) customers, understanding their needs, recommending suitable equipment, and coordinating rental logistics. Your efforts will be vital to maintaining strong customer relationships and supporting our continued growth and reputation as a leader in construction services.

Responsibilities

• Serve as the primary point of contact for TP customers inquiring about equipment rentals and provide excellent customer service.
• Manage rental orders from initial inquiry to equipment return, coordinating availability and scheduling to meet customer needs.
• Process rental orders accurately using our rental management software, ensuring all paperwork is completed promptly.
• Develop an understanding of our equipment inventory to provide guidance and recommendations to customers.
• Assist in monitoring equipment inventory levels and coordinate with the warehouse team to ensure maintenance and readiness.
• Collaborate with the sales team to identify rental opportunities and support sales initiatives with product information.
• Promote a safe working environment by adhering to safety protocols and educating customers on equipment usage.

Qualifications

• Exceptional communication skills for effectively interacting with customers and understanding their rental needs.
• Attention to detail to ensure accurate processing of rental orders and paperwork.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficiency in computer skills, including MS Office and rental management software, for efficient order processing.
• Previous experience in customer service, sales, or equipment rental preferred for effective customer engagement.
• Knowledge of construction equipment and industry trends is desirable for informed recommendations.
• High school diploma or equivalent; additional education in business administration is a plus.