Equine Vet Technician Customer Care Specialist

Essential Functions

• Provide tier II support with the Customer Care Operations team
• Identify, investigate, and resolve in depth customer issues and concerns through multi-channel communications – phone, email, and chat.
• Deliver high-quality professional resolutions to all internal and external customers
• Be the subject matter expert on all internal and online systems and processes; can readily assist all equine internal and external customers
• Identify system, customer, and quality trends

Required Skills & Abilities

• Extremely customer-focused, providing the best customer experience at every touch
• A high-touch performer based on quality, speed, and resolution
• An excellent oral & written communicator
• An active and responsive problem solver
• Adaptable to change, feedback, and direction; continually performance-focused
• A strong multi-tasker
• A detail-oriented with a sense of urgency
• A team-centric and collaborative
• 1-3 years’ experience in an equine customer service environment
• An excellent performance and attendance record
• A thorough knowledge of departmental processes, procedures, and policies
• An exceptional verbal and written communication; can speak and write intelligently, clearly, and concisely to get messages across that have the desired effect
• A problem solver; looks beyond the obvious and doesn’t stop at the first answer
• A strong organizational and time management skills are a must
• A Pharmacy Technician License or willing to obtain

Physical Requirements

• Normal office activity including keyboarding, interacting with others, participating in meetings, extended periods of sitting and/or standing in an open office environment.
• Light physical effort (usually lifting/moving up to 25 pounds)
• Ability to work extended hours and weekends on occasion.

What's in it for you

• A comprehensive benefits package that includes health, dental, and flexible spending accounts
• A 401(k) retirement plan with a generous company contribution to help you save for the future
• Company-paid life and disability insurance
• Access to voluntary insurance options
• A generous paid time off program that increases every year
• Tuition reimbursement
• Opportunity for growth - We believe in promoting from within and do so through our internal job posting program!

Pay Range

$18 - $18 USD

Why We Do What We Do

We are passionate about what we do and proud to build a workplace where people feel supported, included, and valued.

Our Commitment to Inclusion

Wedgewood Pharmacy is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive.