Epic Willow Pharmacy Applications Consultant 6193365

About the role

The Epic Willow Applications Consultant will collaborate with Accenture teams, software vendor teams, and clients to ensure seamless operation of inpatient and retail pharmacy workflows and configurations. This role involves supporting multiple applications and processes, maintaining documentation, and ensuring compliance with regulatory standards.

Responsibilities

• Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
• Support teams working on non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
• Support monthly FDB Load process.
• Support incoming e-Prescribing workflows, including Surescripts support.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
• Maintain system documentation, including workflows, build specifications, and testing protocols.
• Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
• Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
• Take on-call rotations for critical incidents, including some weekend on-call rotations.
• Ensure compliance with HIPAA, data governance, and organizational security policies.
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

Qualifications

• A minimum of 3 years of experience as an Epic Willow Analyst or Team Lead.
• Willow Inpatient and Willow Ambulatory Epic certifications.
• High School or GED.

Preferred Qualifications

• Bachelor's Degree.

Pay

Compensation at Accenture varies depending on a wide range of factors, including the specific office location, role, skill set, and level of experience. Please refer to the Role Location Hourly Salary Range for details.

Schedule

Employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.