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Epic Certified Willow Pharmacy Applications Manager 6355647

Accenture · Chicago, IL · 1 wk ago
RemoteRemoteEngineering$90–$95/hrFull-time

About the role

The Epic Certified Willow Applications Manager will bring experience with Willow Inpatient and Willow Ambulatory applications, with a strong background in managing day-to-day operations, client stakeholder relationships, and complex pharmacy workflows. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment.

Responsibilities

  • Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
  • Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
  • Support monthly the FDB Load process.
  • Support incoming e-Prescribing workflows, including Surescripts support.
  • Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
  • Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
  • Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
  • Maintain system documentation, including workflows, build specifications, and testing protocols.
  • Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
  • Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
  • Take on-call rotations for critical incidents, including some weekend on-call rotations.
  • Ensure compliance with HIPAA, data governance, and organizational security policies.
  • Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

Qualifications

  • A minimum of four years of experience as a Epic Willow Application Analyst
  • Current Willow Inpatient Epic Certification
  • High school diploma or GED

Preferred Qualifications

  • Current Willow Ambulatory Certification

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

Role Location Hourly Salary Range
California $90 - $95
Cleveland $90 - $95
Colorado $90 - $95
District of Columbia $90 - $95
Illinois $90 - $95
Maine $90 - $95
Maryland $90 - $95
Massachusetts $90 - $95
Minnesota $90 - $95
New York $90 - $95
New Jersey $90 - $95
Virginia $90 - $95
Washington $90 - $95
Chicago, IL
Albany, NY
Arlington, VA
Atlanta, GA
Austin, TX
Beaverton, OR
Bentonville, AR
Boston, MA
Carmel, IN
Charlotte, NC
Cincinnati, OH
Cleveland, OH
Columbus, OH
Culver City, CA
Denver, CO
Des Moines, IA
Detroit, MI
Hartford, CT
Herndon, VA
Houston, TX
Irvine, CA
Irving, TX
Kirkland, WA
Miami, FL
Milwaukee, WI
Minneapolis, MN
Morristown, NJ
Mountain View, CA
Nashville, TN
New York City, NY
Oklahoma City, OK
Overland Park, KS
Philadelphia, PA
Pittsburgh, PA
Raleigh, NC
Redmond, WA
Sacramento, CA
San Diego, CA
San Francisco, CA
Scottsdale, AZ
Seattle, WA
St. Louis, MO
St. Petersburg, FL
Walnut Creek, CA

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