Epic Certified Willow Pharmacy Applications Manager 6355647

About the role

The Epic Certified Willow Applications Manager will manage day-to-day operations, client stakeholder relationships, and complex pharmacy workflows related to Willow Inpatient and Willow Ambulatory applications.

Responsibilities

• Act as a subject matter expert (SME) for inpatient and retail pharmacy workflows and configurations.
• Support the teams working on other, non-Epic pharmacy applications, including Omnicell, pharmacy carousel systems, and printing devices.
• Monthly support for the FDB Load process.
• Support incoming e-Prescribing workflows, including Surescripts support.
• Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
• Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
• Lead and coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
• Maintain system documentation, including workflows, build specifications, and testing protocols.
• Monitor and support accurate ServiceNow/ITIL documentation for all pharmacy-related Incidents and Catalog Tasks.
• Collaborate with non-pharmacy teams inside the organization to transition work or complete cross-functional tasks as needed.
• Take on-call rotations for critical incidents, including some weekend on-call rotations.
• Ensure compliance with HIPAA, data governance, and organizational security policies.
• Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.

Requirements

• A minimum of four years of experience as a Epic Willow Application Analyst.
• Current Willow Inpatient Epic Certification.
• High school diploma or GED.

Qualifications

• Current Willow Ambulatory Certification.

Skills

• Technical proficiency.
• Excellent communication skills.

Benefits

Competitive rewards and access to benefits programs and world-class learning resources.

Employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.

Schedule

Hourly salary ranges vary by location, ranging from $90 - $95 per hour.

Requesting an Accommodation

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

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