EPIC Willow Inpatient Analyst

Location: 100% Remote
Duration: 12+ months

About the Role

Client is seeking an experienced EPIC Willow Analyst to support pharmacy workflows and Epic Willow applications across inpatient and/or outpatient environments. Candidates with Epic Willow Inpatient or Willow Ambulatory experience are encouraged to apply. Experience or certification in both is a strong plus, but not required. The ideal candidate will have strong knowledge of pharmacy operations, Epic Willow configuration and support, system integrations, troubleshooting, testing, upgrades, and workflow optimization.

Responsibilities

• Build, configure, maintain, and optimize Epic Willow applications supporting pharmacist and pharmacy technician workflows.
• Support pharmacy workflows across inpatient and/or outpatient pharmacy environments.
• Partner with pharmacy stakeholders, end users, operational teams, and IT teams to gather requirements and improve system functionality.
• Support integrations between Epic Willow and systems such as Omnicell, infusion pumps, and third-party packaging solutions.
• Troubleshoot application, workflow, interface, and data-exchange issues.
• Perform system maintenance, testing, validation, upgrades, implementations, and optimization activities.
• Develop and maintain workflow documentation, system documentation, training materials, and related technical documentation.
• Collaborate with project managers, technical teams, and operational stakeholders to deliver Epic initiatives within scope and timeline.
• Ensure solutions comply with organizational policies, healthcare regulations, and HIPAA requirements.
• Provide ongoing application and end-user support for pharmacy operations.

Requirements

• Bachelor’s degree in Information Systems, Healthcare Administration, or a related field, or equivalent education and experience. Alternatively, 4+ years of direct Epic Willow application support experience in a healthcare environment may substitute for a degree.
• Epic Willow Inpatient or Epic Willow Ambulatory Certification, or ability to obtain certification within an agreed-upon timeframe.
• Strong understanding of pharmacy workflows and operations.
• Strong analytical, troubleshooting, problem-solving, organizational, and communication skills.
• Hands-on experience supporting Epic Willow applications in a healthcare environment.

Qualifications

• Experience with additional Epic applications that integrate with Willow, including:
  • Compass Rose
  • EpicCare Ambulatory
  • EpicCare Inpatient
• Experience building or maintaining:
  • eRx records
  • Orderable records
  • Panel records
  • Order Sets
• Knowledge of pharmacy-supporting Epic functionality, including Clinical Documentation, Orders, and One-Step Medications.
• Experience with Epic Bridges and troubleshooting interfaces/data exchange issues.
• Experience with Epic implementations, upgrades, optimization, or workflow redesign initiatives.
• Experience supporting integrated healthcare information systems and clinical applications.
• Experience working directly with pharmacists, pharmacy technicians, clinical users, and pharmacy operations teams.

Skills

• Epic Willow | Willow Inpatient | Willow Ambulatory
• Pharmacy Workflows
• EpicCare | Compass Rose
• Epic Bridges
• Omnicell
• eRx | Orderables | Order Sets
• Clinical Documentation
• Healthcare IT
• Epic Implementations | Epic Upgrades
• System Integration | Application Support