Epic Training & Support Specialist - Vytal Health Partners (VHP)
Vytalize Health · New York, NY · 2 mo ago
HybridOTHRFull-time
Your Opportunity
We are seeking an Epic Training & Support Specialist to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role provides frontline support and training to end users, working closely with analyst and build teams to relay real-world feedback.
What You Will Do
- Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives
- Deliver end-user training and workflow education for Epic applications
- Share feedback on workflow challenges observed during support and training sessions
- Serve as a subject-matter resource for assigned Epic functionality
- Affiliate with workflow testing, training environments, and end-user simulations
- Troubleshoot moderately complex issues and determine appropriate resolution or escalation
- Create and maintain training materials and support documentation
- Support application upgrades and new functionality adoption
What Will Make You Successful
- Here Associates degree or Medical Assistance certification or equivalent experience
- Minimum of 3 years of experience using Epic as an end user
- Experience providing Epic application support or training in a healthcare environment
- Strong understanding of clinical or operational workflows
- Excellent communication and presentation skills
- Ability to work independently in a fast-paced, customer-facing environment
Preferred Qualifications
- Experience supporting Epic go-lives or large optimization efforts
- Formal or informal training or instructional experience
Key Skills & Competencies
- Workflow observation and feedback
- Adult learning and facilitation
- Intermediate Epic application knowledge
- Relationship building with clinical stakeholders
- Problem-solving and adaptability
Perks/Benefits
- Annual Bonus Potential
- 401(k) Match (100% up to 4%)
- Health Benefits
- Effective Day 1
- Health & Wellness Stipend
- Home Office Stipend