Epic Systems Analyst - PB/Research

Major Responsibilities

• Install, configure, and support Epic applications including Professional Billing, Claims and Remittance and Research.
• Design and configure research workflows within the Epic Research module, including but not limited to study records, enrollment settings, BPAs, recruitment settings, and billing protocols.
• Manage system architecture, demonstrating a deep understanding of the relationships between programs, system parameters, files, and data.
• Identify and analyze the need for application modifications based on workflow requirements.
• Participate in system upgrade, build and testing.

Research & Data Integrity

• Manage the lifecycle: Support data collection, integration from patient records, and the management of research protocols.
• Issue Management: Triage and manage research-specific issues (SLGs/internal tickets), providing direct support to users and escalating to Epic Technical Support (TS) when necessary.
• Compliance: Ensure all builds adhere to regulatory standards (e.g., HIPAA) and internal research governance.
• Security & Access: Manage workflows and account requests for study monitors and external research partners.

Analysis & Reporting

• Develop and maintain custom revenue cycle reports and troubleshoot complex data queries.
• Work with Decision Support team as necessary.
• Perform in-depth analysis of workflow data collection, report details, and system audits to identify bottlenecks.
• Vendor Integration: Work with Epic host facility (UMC) to maintain interfaces between the EHR and external vendors (clearinghouses, credit card processors and collections).

Project Leadership & Collaboration

• Lead project planning, development, and implementation; perform positive/negative testing for complex build projects.
• Matrix Environment: Function effectively within a matrix management structure, collaborating with application support teams to ensure integration across the continuum of care.
• Liaison Role: Lead weekly/biweekly coordination calls (Research and PB) with Epic Technical Support (TS) to review requests and strategic decisions.
• Change Management: Evaluate and prioritize optimization requests, distinguishing between small fixes and large-scale projects.

Training & Support

• End-User Guidance: Consult with management and staff on the features and proper uses of new modules.
• Upgrade and Go-Live Support: Provide support during system upgrades and project go-lives.
• Training: Lead group training sessions and presentations for diverse audiences.

Experience, Education, And Certifications

• Prior experience as an Epic Systems Analyst, Applications Specialist, or equivalent Epic role.
• Specific experience within an Epic Professional Billing or Research Clinical Trials environment preferred.
• 1+ years in Revenue Cycle or Research Clinical Trial preferred.
• High School Diploma or GED equivalency required.
• Bachelor’s Degree in IT, Healthcare Administration, or a related field preferred.
• Epic certification or proficiency required within 3 months of hire in one of these areas: Resolute Professional Billing, Claims and Remittance, Research.

Knowledge, Skills, And Abilities

• Advanced Epic Expertise: Technical knowledge of system analysis and a proven track record of managing complex Epic application designs.
• Analytical Mindset: Ability to consider the business and clinical implications of technical changes within the healthcare environment.
• Agility: Proven ability to respond to changing demands, priorities, and emerging technologies, paying close attention to details.
• Communication: Strong interpersonal skills to maintain regular contact with end users, department managers, and vendor partners.

Physical Requirements

• May include standing, sitting, and/or walking for extended periods.
• May include performing repetitive tasks.
• May include working on a special schedule (i.e., evenings and weekends).
• May include working with challenging patients and clients.
• May include lifting up to 25 pounds.