Epic Senior Systems Analyst - Beacon/ Research
Job Description Summary
The Senior Systems Analyst Epic plays a crucial role in designing, building, testing, training, deploying, and supporting Epic applications to optimize clinical and operational workflows. This position requires a deep understanding of healthcare workflows, system integration, and project management.
Responsibilities And Duties
Engage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policy.
Create and maintain specifications, decision logs, and design documents for clear traceability and change control.
Conduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiatives.
Manage smaller projects related to system implementations and upgrades.
Lead project teams in project methodology.
Create and maintain comprehensive documentation for system configurations and processes.
Mentor junior analysts and provide guidance on best practices.
Collaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.).
Support regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignment.
Embed privacy/security controls, including sensitive record handling and audit trails.
Contribute to ITIL-aligned incident, problem, change, and configuration management processes.
Provide advanced support for Epic, Workday, Kronos, and other applications.
Coordinate release management, environment moves, and downtime procedures for upgrades and patches.
Provide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow support.
Manage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysis.
Develop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidence.
Validate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgrades.
Partners with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needs.
Ensure data integrity and metric definitions are consistent across modules and stakeholders.
Collaborate with IT and operational partners to identify trends and implement preventative improvements.
Refine support processes to enhance service quality and user experience.
Requirements For Application Training Role
Epic Training Environment Build certified and 3+ years of experience.
2 Epic Application Principal Trainer certifications.
3+ years of build Epic build and configuration experience.
Previous experience in a leadership or supervisory role.
Experience with system integration, HL7, FHIR, and interface testing.
Exposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench).
Experience in patient access, billing, coding, finance, or clinical operations (for respective modules).
Specialized Knowledge
Experience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience).
Strong requirements gathering, workflow design, and testing skills.
Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.
Ability to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentation.
Proven track record of managing complex projects and leading cross-functional teams.
Desired Attributes
ITIL Foundation certification desired not required.
Certifications in one or more Epic applications.
Experience in a large healthcare system or hospital setting.
Experience with other healthcare applications and systems.
Knowledge of healthcare regulations and compliance standards.
Familiarity with cloud computing platforms (e.g., AWS, Azure).
Experience with business intelligence and analytics tools.
Advanced degree (Master’s or higher) in a related field is a plus.