Epic Senior Analyst, Cadence

Core Responsibilities

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.

Department Specific Functions

• Provides oversight and leadership to Associate Epic Analysts and Epic Analysts on the team.
• Initiates the implementation, build, and modification of the application.
• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Sustains day-to-day operations and resolves application issues for junior staff members.

Duties And Responsibilities

• Serve as a primary support contact for application end-users.
• Initiate the design, development, implementation, and maintenance of the application.
• Initiate all phases of testing and the documentation of workflow design.
• Perform the analysis of new releases and validate the impacts to the workflow.
• Initiate the identification of issues and guide the work to resolve them.
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborate with trainers on application changes and new features to develop documentation and training strategies.
• Work with stakeholders, business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Mentor and transfer knowledge to Junior staff members.
• Take the lead in team application projects as assigned by Senior Manager.
• Participate in on-call rotations and support.
• Maintain regular communication with team members, including participating in weekly project team meetings.
• Review the status of projects and issues on an ongoing basis with leadership.
• Become knowledgeable about UHealth’s policies, procedures, and business operations.

Qualifications

• Bachelor’s Degree
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization
• Minimum of 3-5 years of Epic build experience
• Understanding of scheduling and payer authorization, including nuances of provider schedules, scheduling practices for certain types of visits, and how these practices relate to the medical record flow for appointments preferred
• Knowledge of areas that integrate with Cadence, including check-in, registration, benefits, referrals, PCP assignment, and orders preferred
• Previous operational, project management, and organizational skills
• Epic Cadence/Referrals Certification
• Ability to work evenings, nights, and weekends as necessary
• Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands
• Teamwork: Ability to work collaboratively with others and contribute to a team environment
• Technical Proficiency: Skilled in using office software, technology, and relevant computer applications
• Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders

Benefits

• Competitive salaries
• A comprehensive benefits package including medical, dental, tuition remission and more

Pay

• N/A

Schedule

• N/A