Epic Resolute Professional Billing Application Analyst

About the role

We are seeking an Epic Professional Billing (PB) Analyst II to support Community Connect organizations and physician billing operations. This role is responsible for the configuration, optimization, implementation, and ongoing support of Epic Professional Billing and PB Claims applications. The analyst will work closely with operational, clinical, and revenue cycle teams to ensure billing workflows are efficient, compliant, and aligned with business objectives.

Responsibilities

• Support Epic Professional Billing (PB) and PB Claims applications across Community Connect sites.
• Configure, build, maintain, and optimize Epic application content and workflows.
• Gather business requirements and translate them into system solutions and functional specifications.
• Partner with Revenue Cycle, IT, and operational stakeholders to support billing and claims processing initiatives.
• Troubleshoot system issues, identify root causes, and implement sustainable solutions.
• Participate in system upgrades, enhancements, implementations, and optimization projects.
• Maintain application documentation, workflows, procedures, and training materials.
• Serve as a liaison between end users, IT teams, and external vendors.
• Provide after-hours/on-call support as needed.
• Mentor junior analysts and contribute to process improvement initiatives.

Requirements

• Bachelor's degree preferred.
• 3+ years of experience supporting healthcare applications, revenue cycle systems, or Epic applications.
• Epic Professional Billing (PB) Certification required.
• Strong experience supporting Epic PB and PB Claims.
• Experience supporting physician billing, claims management, charge capture, or revenue cycle workflows.
• Ability to analyze complex business processes and translate requirements into system solutions.
• Strong problem-solving, communication, and stakeholder management skills.
• Experience with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.

Preferred Qualifications

• Experience supporting Community Connect organizations.
• Knowledge of healthcare revenue cycle operations and physician billing processes.
• Prior experience in a large healthcare system or integrated delivery network.
• Experience leading application enhancements and implementation projects.

What You'll Bring

• Deep knowledge of Epic Professional Billing workflows.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Strong customer-service mindset and collaborative approach.
• Excellent communication skills and ability to work effectively with technical and non-technical teams.
• Passion for improving healthcare operations through technology.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• ESPP (employee stock purchase program).
• 401K program with company match.
• HSA (Health Savings Account on the HDHP plan).
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, certification prep, and access to technical and leadership courses/books/seminars.
• Certification discounts and other perks to associations like CompTIA and IIBA.
• Dedicated customer service team for questions about benefits and other resources.
• Certified Career Coach.

About Everforth Apex

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Equal Opportunity Employer

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.