Epic Principal Trainer - MST Build Specialist

Core Responsibilities

• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
• Provides end-user training on the various clinical systems' applications supported by the IT Training department.
• Develops training project plans in correlation with IT project planning and guidelines to meet implementation deadlines.
• Develops lesson plans and curriculum design, training manuals, classroom exercises, competency assessment and testing, and online computer-based learning modules in support of employee roles and job functions that need to use clinical systems to complete their work.
• Participates in application testing, simulations, and go-live activities, including production.
• Collaborates with analysts on application changes and new features to develop training strategies.
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST).
• Participates in on-call scheduling as required.

Department Specific Functions

• Provides oversight and leadership to Credentialed Trainers on the training team.
• Assists Epic Lead Trainer with the MST development across the Epic training team.
• Leads the training team in communication of training policies, coordination of required training, and managing all aspects of classroom and virtual training.
• Collaborates with key stakeholders, end-users, and training team members to optimize the training experience.
• Serves as a primary support contact for training end-users.
• Leads all phases of training maintenance and execution.
• Leads the analysis of new training releases and validate the impacts to the workflow.
• Identifies and troubleshoots issues that arise and guides the team to resolve them.
• Supports junior staff members in the evaluation and resolution of training issues, identification and implementation of training changes, retrieval of requested data, and day-to-day training operations.
• Collaborates with analysts on training changes to ensure optimal execution and maintenance of training strategies.
• Reviews, builds, tests, and assists lead trainer with managing and troubleshooting technical issues related to training environments (MST).
• Reviews the status of training rollouts and issues on an ongoing basis with leadership.
• Participates in an On-Call schedule on a rotational basis to provide end user support and address urgent issues as needed.

CORE QUALIFICATIONS

• Bachelor’s degree in relevant field
• EpicCare Ambulatory Certifications preferred
• Minimum 3 years of relevant experience, preferable in healthcare or healthcare-related organization
• Familiarity with physician practices' workflows, hospital outpatient departments and patient experiences within your organization
• Understanding of a wide array of integration points, including scheduling, lab, radiology, billing, and inpatient clinical
• Familiarity with case or care management workflows and wellness programs preferred
• Familiarity with or background in quality reporting initiatives such as PQRS, ACOs/MSSP, and MU preferred
• Familiarity with health plan concepts and workflows preferred
• Extensive understanding of the Epic Master Training Environment build preferred
• Skill and experience in adult education preferred
• Ability to communicate effectively in both oral and written form
• Ability to maintain effective interpersonal relationships
• Ability to recognize, analyze, and solve a variety of problems
• Ability to analyze, organize and prioritize work under pressure while meeting deadlines
• Proficiency in computer software (i.e. Microsoft Office)
• Ability to process and handle confidential information with discretion
• Ability to work evenings, nights, and weekends as necessary