Epic MyChart EpicCare Link Analyst

Job Summary

As a member of the CereCore team, the Epic MyChart Analyst II serves as a key Epic clinical IT resource for facility implementation and support. The Epic Analyst II works under the guidance of the Manager of Epic Services to perform their duties.

Qualifications

• Epic MyChart and EpicCare Link certifications
• Experience supporting Haiku/Canto
• Experience with Kuiper and/or Epic server build (desirable)

Primary Responsibilities

• Assists the facility's Epic EHR systems team on clinical IT activities
• Second level support to resolve incidents
• Participation in upgrade/SU or new module/application testing and implementation for the facility
• Maintains a firm understanding of operations and ensures development and solutions solve the core ask/issue
• Works with other Epic team members and our facilities to deliver hands-on training as needed
• Works with team members and facilities to implement corporate and division standardization, utilization, integration and optimization plans

Supervisor

Manager, Epic Services

Key Interactions

• CereCore Leadership
• Clients
• Staff
• Vendors

General Responsibilities

• Assists CereCore Epic team with clinical IT activities
• Provides incident/issue support through data gathering
• Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
• Produces detailed issue resolution documentation
• Advanced knowledge in at least one Epic module
• Basic knowledge in at least one other Epic module
• Participates in module/application testing, and implementation
• Participates in software update testing
• Completes test script updates
• Provides input to on policies and procedures, training, and best practices
• Presents system configuration changes at Change Management meetings
• Communicates workflows to end users
• Creates training aids and tip sheets
• Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
• Promotes system security and patient confidentiality and helps ensure compliance
• Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
• Affords assistance in identifying and communicating referrals to support Sales and Business Development

Required Knowledge, Skills and Abilities

• Working knowledge of Epic technology
• Experience with Epic workflows
• Exceptional ability to build and maintain relationships across multiple clients and vendors
• Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
• Strong ability to multi-task, and execute on new initiatives
• Ability to express technical knowledge clearly
• Ability to absorb technical knowledge quickly
• Demonstrated customer orientation skills
• Effective time management skills, critical and creative thinking
• Demonstrated teaching abilities
• Demonstrated advanced computer skills

Preferred

• Understanding of clinical operations and processes
• Experience with at least one healthcare organization
• Proficiency with Microsoft Office

Benefits

Work from Home, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note

Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts