Epic Lumens Analyst - IT Applications

About the role

Under the direction of Leadership, the IT Applications Analyst is responsible to empower our community through the continuous development, deployment, and support of vendor proprietary enterprise application software. The Application Analyst supports software that is necessary to run clinical, financial, or business systems within a large integrated health system. This position works on the analysis of existing and proposed vendor supplied software functionality to determine if the software conforms to current health system workflow processes. The Application Analyst is a high performing individual who collaborates with business operations to understand and define system requirements to develop innovative solutions meeting the customers' needs. The Application Analyst is responsible to understand and conform to HonorHealth's project and change management methodologies and may be responsible for leading low to moderate complexity projects leveraging this framework. In addition, this position requires an on-call rotation facilitating off hour work functions in support of incidents, upgrades, patches, and project task fulfillment.

Responsibilities

• Troubleshoot low to moderate complexity end-user issues, workflow problems, and enhancement requests for departmental users, associated medical staff, key stakeholders, management and leadership.
• Contribute to technical and workflow root cause analysis.
• Analyze business operations as they relate to design decisions and prioritize and implement requested changes to the system.
• Perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of integrated applications with minimal assistance.
• Design, test, implement and support files/systems within assigned products and scope with minimal supervision.
• Populate tables and databases, for a domain with multiple owners, with some assistance from Vendor and Information Technology staff.
• Collaborate in an integrated approach to eliminate the potential for a negative impact to our customers and patients.
• Maintain set standards of application system build and database maintenance, including updates to master files, profiles, dictionaries, and other databases.
• Assist with recommendations for standardized naming, numbering and security conventions.
• Demonstrate excellent interpersonal, organizational and communication skills. Communicate effectively (written and oral) across all levels of the organization and determine the appropriate forum for each method.
• Develop effective working relationships across HonorHealth and with vendor applications support personnel.
• Demonstrate the ability to prioritize and manage individual workload with minimal assistance. Collaborate effectively with team members to adjust priorities based on business needs.
• Be willing and able to travel to any/all HonorHealth and affiliated sites.
• Assist with the change management, project management, and documentation policies and standards, established by the Information Technology Department and Project Management Office for maintenance, requests and new initiatives.
• Lead low to moderate complexity projects as assigned.
• Understand and utilize the IT Project Management toolset for the successful completion of initiatives.
• Understand and follow established change management procedures for testing, documenting, and communicating system changes.
• Perform other duties as assigned.
• Comply with HonorHealth policies and procedures in addition to the Mission, Vision and Values.

Requirements

• Associate degree or 2 years' work related experience in Healthcare, Business, Information Systems (IS), Computer Science, or related field.
• Bachelor's degree in Healthcare, Business, Information Systems (IS), Computer Science, or related field.
• 5 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems.
• Epic Certification - Certificate, training and/or certification in assigned application.
• Certification or licensure for clinical, revenue cycle, or business unit that primary application supports.

Qualifications

• 3 years of Healthcare, consulting, or IT related experience that demonstrates an advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the deployment and development of application software necessary to run the healthcare systems business, clinical or financial systems.

Skills

• Epic Lumens/OpTime Certification preferred.