EPIC LEARNING COACH- AMBULATORY

About the Role

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. The Learning Coach on the EHR Support Analyst Team partners with internal teams and external members to optimize, personalize, and enhance operational workflows across OCHIN member organizations. The role of augmentation support will provide temporary, high-quality support across administrative and technical EHR functions, monitoring, managing, and resolving JIRA tickets and internal help requests to align support services with organizational workflows, priorities, and success metrics. This team supports onboarding and offboarding processes for staff and providers. This role provides expert support to healthcare clinics by evaluating workflows, offering strategic input to member leadership, and driving improvements aligned with OCHIN's best practice standards by identifying operational gaps and recommending effective, sustainable solutions that optimize and maintain EHR systems for efficiency and performance.

Responsibilities

• Collaborate with member leadership, including executive-level stakeholders, to assess workflows, identify optimization opportunities, and contribute to strategic decision-making and member engagement initiatives.
• Deliver interactive training sessions to large and small audiences through multiple modalities, including personalization labs, what to do sessions, at-the-elbow support, and cohort-based learning during and after Epic system go-lives.
• Provide workflow coaching, optimization, and best practice recommendations to OCHIN members and internal staff.
• Serve as a change agent during high-impact situations, guiding members and internal stakeholders through operational transformations and change management strategies to promote sustainable improvements.
• Assist in the design, development, and enhancement of learning programs, training content, lesson plans, and training aids.
• Collect and analyze feedback and learning data across multiple modalities to inform and implement improvements in learning activities, workflow adoption, and overall training effectiveness.
• Collaborate with other OCHIN departments (e.g., HCCN, Clinical Informatics, Research) on special projects, grant initiatives, and workflow improvement efforts.
• Configure Epic system components, document system changes and enhancements, and share expertise by mentoring and coaching peers and new team members.
• Other duties as assigned.

Requirements

• Minimum 5 years of experience in similar or relevant role required; 10 years of applicable experience desired.
• Epic Certification/Accreditation/Proficiency in Ambulatory.
• At least 2 years of experience delivering Epic training preferred.
• Demonstrated experience delivering training across multiple modalities, including in-person onsite consultations, one-on-one, group setting, virtually and by phone.
• Proven experience training Epic Ambulatory workflows to a diverse audience of end users with varying levels of technical proficiency.
• Strong understanding of health center clinical operations particularly in an ambulatory care setting preferred.
• Experience with User Security and Provider Administration highly preferred.
• Smart Tool Development/Smart Tool Build experience highly preferred.
• Travel up to 20% expected.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with OCHIN's nine core competencies. It's not about passing or failing—it's about understanding fit and setting you up for success.

Physical Requirements and Work Environment

• Constant interpersonal skills, teamwork, and customer service.
• Frequent creativity, mentoring, presentations, and teaching.
• Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home-office environment, working remotely.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.

Work Location and Remote Requirements

• OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many positions also support member organizations on-site for new software installations.
• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction free workplace.
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN.

Pay

$74,519 – $119,231

Benefits

OCHIN offers a comprehensive range of benefits. See website for details: https://ochin.org/career