Epic Implementation Analyst - Resolute Professional Billing/Claims

Professional Responsibilities

• Lead the implementation process by meeting key milestones and deliverables for the Resolute Professional Billing/Claims module.
• Collaborate with the project team and revenue cycle stakeholders to ensure the successful integration of Resolute Professional Billing/Claims with financial, claims, and clinical workflows.
• Cook up build and testing with other third-party systems to ensure compatibility and functionality with professional billing and claims workflows.
• Guide the workflow design, system build, and testing processes for professional billing and claims operations within the Resolute module.
• Implement requested changes and configure the system to meet operational and financial needs.
• Serve as a liaison between revenue cycle teams, other end users, workflow needs, and Epic representatives.
• Participate in regular project meetings, providing timely status updates, including deliverables, timelines, and issue resolution.
• Lead training sessions and offer mentorship to junior team members and end users.
• Troubleshoot and resolve issues encountered during the implementation phase.
• Maintain regular communication with Epic representatives to ensure that system configurations align with best practices.
• Collaborate with project leadership to ensure that project milestones are met on time and within budget.

Required Skills/Abilities

• A strong understanding of professional billing, claims, and revenue cycle workflows and integration with the Epic Resolute Professional Billing/Claims module.
• Familiarity with accounts receivable, remittance processing, and claims management for professional billing.
• Familiarity with Epic's Orion toolset.
• Demonstrated ability to mentor, guide, and support junior team members.
• An ability to manage competing priorities in a fast-paced environment.
• Strong problem-solving skills and a proactive approach to issue resolution.
• Excellent communication skills with the ability to convey complex technical details to both technical and non-technical audiences.
• Experience with Epic implementations and/or Community Connect is highly desirable.
• A willingness to travel up to 25% to client sites (e.g., Mississippi).

Education And Experience

• Epic Resolute Professional Billing Certification required.
• At least five years of Epic Resolute Professional Billing/Claims experience in a healthcare setting.
• Previous experience in Epic implementation and/or Community Connect is preferred.
• Experience providing mentorship or leadership in a project setting is a plus.