Epic Hospital Billing Analyst (Charging)

About the role

We are seeking an experienced Epic Hospital Billing (HB) Consultant with active Epic certifications in Hospital Billing (HB) and Hospital Billing Charge Router to support ongoing operational and project-based initiatives. This consultant will be responsible for providing production support, ticket resolution, system maintenance, upgrade support, and optimization activities within the Epic Hospital Billing application.

Key Responsibilities

• Provide day-to-day support for Epic Hospital Billing and HB Charge applications.
• Analyze, troubleshoot, and resolve application issues submitted through ticketing systems.
• Prioritize and manage support tickets according to established service-level agreements (SLAs).
• Perform root cause analysis and implement sustainable solutions for recurring issues.
• Collaborate with Revenue Cycle, IT, and operational teams to ensure timely resolution of incidents and service requests.
• Perform routine Epic HB and HB Charge maintenance activities.
• Maintain system configurations and workflows in accordance with organizational standards and Epic best practices.
• Develop, test, and implement application updates and configuration changes.
• Document build, workflows, testing results, and support procedures.
• Epic Upgrades Support
• Review release notes and assess impacts to Hospital Billing and HB Charge workflows.
• Execute upgrade-related testing and coordinate issue resolution.
• Ensure system functionality and operational readiness following Epic upgrades.
• Work with revenue cycle leadership and end users to identify opportunities for workflow improvements.
• Analyze existing system configurations and recommend optimization strategies.
• Design, build, test, and deploy enhancements that improve billing efficiency, charge capture, reimbursement, and user experience.
• Support continuous improvement initiatives across Hospital Billing operations.

Required Qualifications

• Active Epic certification in: Epic Hospital Billing (HB), Epic HB Charge
• Minimum 3+ years of Epic Hospital Billing experience
• Experience supporting Epic production environments, including ticket management and issue resolution
• Strong understanding of healthcare revenue cycle processes, hospital billing operations, and charge capture workflows
• Experience with Epic build, testing, troubleshooting, and workflow analysis
• Knowledge of Epic upgrade methodologies and testing practices
• Excellent verbal and written communication skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Experience with Epic implementations, upgrades, and optimization projects
• Strong analytical and problem-solving skills
• Experience working directly with revenue cycle stakeholders
• Knowledge of claims processing, reimbursement methodologies, and hospital revenue cycle operations
• Previous consulting experience in healthcare IT environments

Preferred Skills

• Epic application build and configuration
• Production support and ticket management
• Workflow analysis and optimization
• Revenue cycle operations
• Root cause analysis
• Testing and validation
• Change management
• Stakeholder communication
• Documentation and training support

Work Scope

This Role Will Primarily Focus On Ticket support and issue resolution
Application maintenance and ongoing support
Epic upgrade testing and implementation activities
System optimization and enhancement initiatives
Hospital Billing and HB Charge workflow improvements

Job Type & Location

This is a Contract position based out of Philadelphia, PA.

Pay And Benefits

The pay range for this position is $90.00 - $90.00/hr.

Requirements Eligibility

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits

Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

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