Epic HIM Principal Trainer (Program Administrator 3)

Work Location: 3000 Erie Street South, Massillon, OH 44646. Schedule: Permanent Full‑Time, Monday–Friday 8:00 AM–4:30 PM. Compensation: $39.22/hour (Step 1 of E1 Exempt Pay Range Schedule 14). Classified: Unclassified, exempt from union.

About the Organization

At the Ohio Department of Behavioral Health (DBH), we strive to exemplify The Heart of Hope for individuals and families affected by mental health and substance use disorders. We proudly employ over 2,800 dedicated employees across our six inpatient behavioral health hospitals, Ohio Pharmacy Services, Ohio’s prison systems, and the central office in Columbus. DBH values: Service‑Oriented (Person Centered, Solution Oriented, Customer Service Focused), Collaborative (Approachable, Reasonable, Transparent), Value Driven, Innovative (Yes Before No), Strong Sense of Urgency. DBH is an Ohio Recovery Friendly Workplace, committed to supporting the health and well‑being of all employees, including those in recovery, fostering an inclusive, stigma‑free environment with second‑chance hiring and recovery‑informed policies.

About the Role

Under the direction of the Epic Training Manager, the Epic HIM Principal Trainer maintains Epic HIM certification and leads training program development, delivery, and continuous improvement. This role supports end users, collaborates with Epic and hospital teams, and ensures effective training environments and system utilization across the organization. The Principal Trainer serves as a key resource for Health Information Management (HIM) workflows, bridging operational needs with Epic system functionality and training excellence.

Responsibilities

• Training Program Development & Delivery
  • Maintain Epic HIM Principal Trainer certification, including Training Environment Build certification
  • Complete ongoing Epic HIM continuing education requirements
  • Develop, maintain, and update training materials for Epic HIM training tracks in alignment with SOPs and Epic Training Team best practices
  • Revise training content based on system build changes, workflow updates, and identified training needs
  • Lead and support training sessions for end users, Credentialed Trainers, and Super Users
• Training Quality & Continuous Improvement
  • Participate in training team quality improvement and performance improvement initiatives
  • Provide recommendations for enhancements to Epic HIM training delivery and materials
  • Collaborate with Credentialed Trainers and Super Users to assess training effectiveness and identify opportunities for improvement
  • Participate in HIM workgroup and Epic training team meetings
• System Support & Optimization
  • Provide technical support to clinicians and end users for Epic HIM applications
  • Serve as a primary hospital point of contact for the Epic team
  • Analyze and evaluate Epic system functionality, performance, and user satisfaction
  • Identify, troubleshoot, and resolve system issues and application errors
  • Support implementation of system strategies, policies, and procedures
  • Promote consistency in Epic system use across departments and sites
• Collaboration & Communication
  • Act as a liaison between system users and the Epic team
  • Respond to programmatic issues and communicate system updates, decisions, and directives
  • Build and maintain strong working relationships with stakeholders across departments
  • Coordinate activities with other facilities and central office teams
  • Support Epic‑related events and provide cross‑site assistance as needed
• Training Environment & System Testing
  • Assist in the design, build, and maintenance of Epic training environments
  • Validate Epic build functionality within training environments to ensure effective end‑user learning
  • Collaborate with Credentialed Trainers to identify and resolve training environment issues
  • Participate in testing of system enhancements and reporting updates
  • Assist in communicating system changes, service interruptions, and performance concerns

Qualifications

• 5 years training or 5 years experience in business administration, management, or public administration; or completion of undergraduate core program in business administration, management, or public administration
• 36 months training or 36 months experience in supervisory, administrative, and/or managerial position; or completion of undergraduate core program for academic field of study commensurate with program area to be assigned per approved Position Description on File
• 36 months training or 36 months experience in supervisory, administrative, managerial, and/or staff position involving planning, research, and/or policy/procedure development; or 1 year experience as Program Administrator 2 (63123); or