Epic Certified Hospital Billing (HB) Analyst

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;}Position SummaryWe are seeking an experienced Epic Certified Hospital Billing (HB) Analyst to provide ongoing production support, issue resolution, and application maintenance within a healthcare environment. The ideal candidate will be responsible for managing and resolving ServiceNow tickets, supporting end users, troubleshooting billing workflows, and collaborating closely with operational and technical teams to ensure optimal performance of the Epic Hospital Billing application.This role requires a strong understanding of revenue cycle processes, Epic HB functionality, issue analysis, workflow optimization, and customer-focused support.Key ResponsibilitiesProvide day-to-day support for Epic Hospital Billing (HB) applications.Manage, prioritize, investigate, and resolve ServiceNow incidents, requests, and problems within established SLAs.Analyze and troubleshoot application issues, identify root causes, and implement sustainable solutions.Collaborate with revenue cycle, finance, patient accounting, and operational stakeholders to support billing workflows.Perform system configuration, testing, validation, and documentation for Epic HB enhancements and fixes.Monitor production issues and coordinate resolution efforts with cross-functional teams.Participate in ticket triage, on-call support, and issue escalation processes as needed.Support upgrades, system optimizations, and change management initiatives.Develop and maintain application documentation, workflows, build specifications, and support procedures.Assist with user training and provide guidance on Epic HB functionality and best practices.Participate in system testing, including unit, integrated, regression, and user acceptance testing.Work closely with technical teams, interfaces, reporting, and other Epic application teams to resolve integrated workflow issues.Ensure compliance with organizational policies, regulatory requirements, and Epic standards.Required QualificationsCurrent Epic Hospital Billing (HB) Certification.3+ years of Epic HB build, support, and implementation experience.Experience supporting healthcare revenue cycle operations and hospital billing workflows.Hands-on experience managing and resolving ServiceNow tickets.Strong troubleshooting and analytical problem-solving skills.Experience with incident management, root cause analysis, and production support.Knowledge of revenue cycle processes, claims, billing edits, charge review, reimbursement, and account resolution.Strong written and verbal communication skills.Ability to work independently while effectively collaborating with cross-functional teams.