Epic Certified Beacon Analyst 6406066
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities while working with a highly skilled, diverse network of people across Accenture businesses. You will receive competitive rewards, access to benefits programs, and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing or eliminating the demands to travel.
About the role
As an Epic Beacon Applications Support Coordinator, you will bring experience in managing applications with a strong background in day-to-day operations, client stakeholder relationships, and collaboration with offshore teams. This role demands both technical proficiency and excellent communication skills to ensure the delivery of high-quality support and enhancements in a dynamic healthcare environment.
The Application Coordinator will collaborate with the Accenture team, software vendor team, and client in the following areas:
- Act as a subject matter expert (SME) for application workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders, ensuring alignment of system capabilities with business needs.
- Coordinate with offshore support teams, ensuring effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
- Support teams working on other applications.
Responsibilities
- Act as a subject matter expert (SME) for Epic Beacon application workflows and configurations.
- Manage and prioritize daily support and maintenance activities, ensuring timely resolution of incidents and service requests per defined SLAs.
- Serve as a liaison with client stakeholders to align system capabilities with business needs.
- Coordinate with offshore support teams for effective communication, task delegation, and performance monitoring.
- Maintain system documentation, including workflows, build specifications, and testing protocols.
- Ensure compliance with HIPAA, data governance, and organizational security policies.
- Participate in regular team meetings, providing updates on ongoing work, potential risks, and resource needs.
Requirements
- A minimum of two years of experience in an Epic Beacon Analyst role.
- Active Epic Beacon Certification.
- High school diploma or GED.
Qualifications
Preferred qualifications include experience and/or badge or certification(s) in one or more of the following areas:
- Ambulatory
- Results Routing
- Nurse Triage
- Kaleidoscope
- Cheers
- SmartForms
- CRM
- Phoenix
- Haiku
- Behavioral Health
Benefits
Accenture Flex offers a market-competitive suite of benefits including:
- Medical, dental, and vision coverage.
- Long-term disability coverage.
- A 401(k) plan.
- Paid time off.
See more information on our benefits here.
Pay
Hourly salary ranges for this role by location:
- California: $52.00-$56.00
- Cleveland: $52.00-$56.00
- Colorado: $52.00-$56.00
- District of Columbia: $52.00-$56.00
- Illinois: $52.00-$56.00
- Maine: $52.00-$56.00
- Maryland: $52.00-$56.00
- Massachusetts: $52.00-$56.00
- Minnesota: $52.00-$56.00
- New York: $52.00-$56.00
- New Jersey: $52.00-$56.00
- Virginia: $52.00-$56.00
- Washington: $52.00-$56.00
Schedule
This is a local, fixed-duration, project-based role with onsite work at the project location, significantly reducing or eliminating travel demands.