Epic Beacon Certified Analyst

Job Responsibilities

• Independently prepare and deliver workflow and functional demonstrations.
• Exhibit strong troubleshooting and analytical skills to perform high-quality system build work with minimal supervision.
• Serve as a Subject Matter Expert (SME) for assigned applications/modules within projects and initiatives.
• Act as a resource and mentor for Analyst I staff, offering guidance on decision-making and work prioritization.
• Possess a thorough understanding of organizational policies, procedures, and operational workflows, including the upstream/downstream impacts of build decisions.
• Support ticket resolution across multiple Epic modules and collaborate effectively with end users, the help desk, and IS teams.
• Lead end-user learning sessions, facilitate meetings, and frame decisions using appropriate analysis and presentation methodologies.
• Develop growing knowledge of IS functional areas such as networking, security, telecom, servers, infrastructure, and interfaces, with awareness of key contacts for collaboration.
• Maintain a robust understanding of end-to-end business unit workflows (e.g., Clinical, RCO) and align build decisions with healthcare policy and organizational processes.
• Troubleshoot and resolve complex issues that span multiple teams, developing new solutions with minimal assistance.
• Identify and engage key stakeholders, present options with pros/cons, and provide clear recommendations.
• Lead activities such as huddles, lean initiatives, peer training, and end-user support workflows.
• Recognized as a go-to resource for reviewing vendor updates, upgrades, change management impacts, and project-related build.
• Actively participate in departmental learning, seek and apply feedback, and self-assess skill gaps for continuous professional development.
• Contribute to improving work methods, team performance, and organizational outcomes through innovative thinking and collaboration.
• Demonstrate a strong team-first mindset, proactively assisting colleagues, escalating issues appropriately, and prioritizing IS and organizational goals.

Position Qualifications

• Minimum Required: Two to three (2-3) years of experience in healthcare operations (clinical, patient care, administrative, or revenue cycle), information technology, or health information technology OR Demonstrated competency in Applications Analyst I role
• For Epic roles: Current Epic certifications in Epic Beacon and Epic Ambulatory OR Willingness to travel for training and achieve certification within 90 days of completion of training at Epic in the assigned application.
• Preferred: Bachelor's Degree in a related field (information technology or clinical/healthcare fields)