Epic Beacon or Willow Manager - Remote

About the Role

Optum Insight is improving the flow of health data and information to create a more connected system, removing friction and driving alignment between care providers, payers, and consumers. Our deep industry expertise and innovative technology help organizations reduce costs while improving risk management, quality, and revenue growth.

The Epic Manager will provide strategic and operational leadership for the Epic Beacon and Willow application teams, serving as the primary liaison between business stakeholders, clinical operations, and information technology. This role oversees application design, implementation, optimization, and support activities while developing a high-performing team of Epic professionals. The manager will drive adoption of best practices, mentor team members, and partner across the organization to deliver innovative, scalable solutions that improve patient care, operational efficiency, and end-user experience.

This position offers the flexibility to work remotely from anywhere within the U.S. For all hires in the Minneapolis or Washington, D.C. area, in-office work is required a minimum of four days per week.

Responsibilities

• Supervise Epic application design, development, and maintenance activities for applications under direct purview
• Collaborate with end users to design Epic Clinical Beacon and Willow workflows by suggesting corrective adjustments or enhancements
• Partner with business and technology stakeholders to identify, evaluate, and implement AI-enabled, automation, and digital solutions that improve workflows, operational efficiency, decision-making, and the overall user experience within the Epic ecosystem
• Determine staffing requirements, perform capacity planning for resources, and supervise the work of direct reports to ensure the team is functioning effectively and efficiently
• Serve as a mentor, resource, and primary advisor for all direct reports
• Provide technical/clinical workflow guidance including application configuration
• Review, analyze, and evaluate system needs to develop recommendations for customers
• Lead all phases (design, build, testing) of medium to large-scale Epic projects, including software upgrades, implementation of new modules, and significant optimization initiatives
• Provide support for application incidents reported through the help desk, including 24/7 on-call coverage as required
• Manage in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software
• Work with department representatives to analyze needs and translate these into system design
• Assist the team to translate business requirements into functional specifications and manage changes to specifications; prioritize, coordinate, and implement updates and requested changes to the system; review and test each new release; troubleshoot problems and questions from end users
• Manage and develop solid relationships with end user communities, customers, and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation
• Develop and implement performance improvement initiatives aimed at improving end user service, operating costs, group functions, and productivity

Requirements

• Active Epic Beacon Certification
• Active Epic Willow Inpatient Certification
• 6+ years of experience in healthcare and information technology
• 3+ years of hands-on Epic configuration and build experience
• 2+ years of lead experience within Epic space
• Experience configuring and supporting oncology, infusion, and pharmacy workflows including clinical notes, orders, order sets, medication dispensing, general medication maintenance, medication administration record, and infusion protocols
• Proficiency with MS Project, Excel, PowerPoint, and SharePoint
• Excellent team management, communication, and leadership skills, with a commitment to fostering diversity, inclusion, and a culture of innovation
• Ability and willingness to travel up to 25%

Preferred Qualifications

• Active pharmacist license
• Certification in Service Management, Project Management, or Business Analysis
• Formal team leadership experience in Epic space
• Ambulatory and clinical decision support experience and certifications in addition to the certifications listed above
• Clinical experience in oncology, infusion, and/or pharmacy

Key Competencies

• Excellent time management, organizational, and prioritization skills with the ability to balance multiple priorities
• In-depth knowledge of Epic EMR and the full implementation lifecycle of Epic's suite of EMR applications
• Ability to build and maintain solid internal relationships and motivate and inspire other team members through solid consultative skills
• Demonstrated ability to build partnerships and influence others across team, group, and business boundaries to drive commonality and reusability in solutions to real-world problems
• Solid relationship management skills and ability to handle challenging interpersonal situations

Pay

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. Pay is based on several factors including local labor markets, education, work experience, and certifications. In addition to salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.