EPIC Applications System Specialist, Home Health & Hospice, Beacon, Kaleidoscope, Aria

Major Responsibilities

• Leadership and Expertise:
  • Critical Incident Management: Serves as a key member of the team, taking on challenging projects and critical incidents. Provides expert guidance during high-impact situations.
  • Knowledge Sharing: Embraces unknown issues as learning opportunities and proactively shares discovered knowledge with the team.
  • Knowledge Advancement: Continuously advances knowledge of current products, including obtaining application certifications and staying updated on system configurations and emerging technology and industry trends.
  • Project Coordination: Project Leadership: Regularly leads projects with appropriate input. Takes responsibility for project outcomes and manages tasks effectively.
  • Workflow Optimization: Recommends and implements workflow modifications. Collaborates with key vendors to discuss and apply standard solutions.
  • Leverages knowledge of user experience design principles during system workflow reviews and/or optimization initiatives.
  • Applies lean belt methodology, which focuses on improving efficiency and reducing waste in processes.
  • Directs the configuration of application features and security settings and creation of support documentation, including test scripts and workflow diagrams.
• Mentorship And Coverage:
  • Acts as the primary advisor to other team members, department colleagues, and organizational staff.
  • Sets up and maintains strong working relationships with operational staff as a subject matter expert.
  • Covers managerial responsibilities in leader’s absence, including handling urgent issues and maintaining team operations.
• Technical Troubleshooting And Support:
  • Investigates and resolves application and system configuration.
  • Develops and implements appropriate system fixes based on thorough analysis.
  • Works closely with third-party vendors to ensure proper installation and configuration of vendor software.
  • Troubleshoots issues related to server configurations, system services, and interface jobs to drive effective issue resolution.

Position Qualifications

• Licenses/Certifications/Education: Required: Bachelor's degree in Computer Science or related field, or equivalent work experience. Epic/Workday/Application certification(s); if additional certifications required for a specific role/team, ability to achieve, as required by department. Lean Green Belt certification or ability to achieve, as required by department.
• Experience/Skills: Required: 7 years experience with enterprise platforms (EHRs/ITSM/ERPs). Team player with strong problem solving, time management and decision-making skills, ability to maintain a positive attitude, solution focused even in challenging situations. Able to act independently with minimal oversight. Able to advise less experienced team members. Able to effectively communicate to staff at all levels of the organization.
• Preferred: Healthcare experience. Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.