Epic Applications Analyst 4 - PB

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The EHR Application Analyst IV performs a variety of duties related to the information technology applications, assisting with design, development, system configuration, implementation, continuous improvement, and support of information systems for the organization.

About the Role

The EHR Application Analyst IV will be assigned to one of the following applications: Ambulatory, Home Health/Hospice, ASAP, Beacon, Beaker, Phoenix, Research, Radiant, Cupid, Willow, Clin Doc, Op-Time, Orders, Stork, Bugsy, Anesthesia, Security SER, HIM, PB, HB, HBB, Cadence, Prelude, Nursing Applications, Physician Applications, Revenue Cycle Applications, Administrative Applications, or Ancillary Applications. This is a remote position.

Responsibilities

• Defines, documents, builds, and maintains EHR application content.
• Creates functional specification documents to develop content within the EHR application and validates this content with the business owner.
• Independently leads projects adhering to defined project management strategies and guidelines, consistently meeting deadlines.
• Serves as an application expert and resource for team members and other application teams in identifying issues and resolution paths.
• Manages and navigates cross-team collaboration across all IS teams when appropriate.
• Achieves and maintains required certifications (if applicable) for respective EHR applications and stays current with new functionality and enhancements.
• Acts as a liaison between IT, customers, and/or vendors, coordinating and facilitating meetings with all operational areas using the software application.
• Prepares and maintains documentation, including analysis, design, programming, standard procedures, and user guides.
• Performs all other duties as needed or directed to meet department and customer needs, including on-call and after-hours support.
• Communicates effectively with all levels of leadership, including C-level interactions.
• Mentors junior colleagues in the development of application knowledge and project management skills.

Requirements

• High School diploma or GED required; Bachelor’s degree preferred.
• 5-8 years of related work experience in direct EHR implementation and support with a demonstrated track record of success. In lieu of direct experience, a minimum of 5+ years of operational experience utilizing the applicable Electronic Health Records applications.
• Vendor-required certification in good standing (or proficiency if accepted by the vendor) for assigned applications/modules. If not currently certified, the employee must obtain certification within 6 months of hire or transfer.
• Ability to assess problems and projects independently with minimal supervision.
• Advanced application knowledge and the ability to apply it to unique scenarios and problems.
• Advanced skills with Microsoft applications (Outlook, Word, Excel, PowerPoint, Access) and other web-based applications. Ability to produce complex documents, perform analysis, and maintain databases.

Competencies

• Decision Making: Ability to make decisions guided by precedents, policies, and objectives, often affecting a department or functional area.
• Problem Solving: Ability to address highly varied, complex, and non-recurring problems using innovative and creative diagnostic techniques.
• Independence of Action: Ability to set goals and determine how to accomplish defined results with broad guidance from management.
• Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers.
• Oral Communications: Ability to comprehend and communicate complex verbal information to staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices, and policies in complex situations.
• Team Work: Ability to lead small projects or work groups, fostering collaboration and improving workflows.
• Customer Service: Ability to provide high-level customer service and staff training, resolving service issues in a timely and respectful manner.

Work Environment

• Social/Environmental Requirements: Work requires close attention to detail. Intermittent breaks do not compromise accuracy. Work is varied daily, requiring adaptability and independent judgment.
• Sensory Requirements: Close work (paperwork, visual examination), color vision/perception, visual clarity, conversation, and telephone use. Visual monotony and work within less than 3 feet may be required.
• Physical Requirements: Sedentary work involving exerting up to 10 pounds of force occasionally. Sitting most of the time, with occasional walking and standing. Constant sitting and keyboard use.
• Health Care Status: No direct patient contact (NHCW status may vary by department).

Pay

Annual base salary range: $119,995.00 USD - $147,680.00 USD. Actual compensation is determined based on factors such as seniority, education, training, relevant experience, certifications, geography, job responsibilities, and other applicable factors.

Additional Information

As a health care organization, Beth Israel Lahey Health requires all staff to be vaccinated against influenza (flu) as a condition of employment.