EPIC APPLICATION TRAINER (IN-PERSON POSITION)

Qualifications

• High School Diploma or general education degree (GED) is required
• 3 years of Health IT experience required (Federally Qualified Health Centers, FQHCs, and tribal centers preferred)
• Minimum 2 years of experience with EPIC EHR software required
• Minimum 1 year in an instructor or teaching role required
• EPIC Support Analyst (ESA) certification preferred
• Strong understanding of health center operations and change management
• Excellent administrative, organizational and time-management skills

ADA Essential Functions

• Hearing: within normal limits with or without use of corrective hearing devices
• Vision: adequate to read 12-point type with or without use of corrective lenses
• Must be able to verbally interact with staff, clients, and the public
• Manual dexterity of hands/fingers for writing and data entry
• Able to lift up to 50 lbs
• Standing 50% of the day
• Walking 50% of the day
• Pushing up to 60 lbs
• Pulling up to 60 lbs
• Rescue assist up to 100 lbs

Responsibilities

• Deliver engaging, role-based training sessions for clinical and administrative staff on EPIC workflows and modules using a variety of media (both in-person and virtual)
• Develop and maintain training materials, user guides, quick reference tools, and e-learning resources aligned with system updates and organizational needs
• Collaborate with EPIC analysts, super users, and department leaders to identify training gaps and tailor learning programs accordingly
• Support new-hire onboarding and end-user go-live readiness across assigned departments
• Conduct post-training assessments and evaluate learner proficiency, providing additional support as needed
• Provide ongoing education on system updates or changes in workflows
• Maintain up-to-date knowledge of EPIC application functionality, workflow optimization, and best practices
• Participate in testing and validation activities for EPIC upgrades and new implementations
• Provide in-person support during go-live and system transitions
• Cross train to assist end users with IT-related issues related to the use of computer systems in the health IT environment
• Other duties as assigned

Location: Plummer, ID. Carpool opportunities available.

Benefits: Employer paid medical, dental, prescription, and vision for employee and all legal dependents. 401(k) plan with 10% employer match after 1 year. Employer paid life insurance. Short and long term disability. Generous PTO with ability to earn additional personal days. Paid holidays and flexible schedules.