Epic Application Analyst Senior, MyChart

About the role

Formulates and defines systems scope and objectives based on both user needs and a good understanding of the Epic platform, applicable business systems and industry requirements.

Responsibilities

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
• Performs and leads tests of software to ensure proper operation and freedom from defects.
• Guides and advises subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the business and clinical needs.
• Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes.
• Assists with conversion and operational support planning activities and tasks of multiple simultaneous projects.
• Manages training when applicable.
• Identifies how requirements and designs will affect multiple application areas and recommends solutions for those areas to comply with strategic direction.
• Acts as a liaison between the business community and the IT organization to provide technical solutions to meet user needs.
• Communicates and interacts with business and technical teams on problems, changes, and enhancements that may impact data, workflow and/or functionality.
• Prepares project plans, which include definition, scope, resources and schedules.
• Coordinates of all aspects of assigned system development, implementation, operation and maintenance.

Requirements

• Obtain within 6 months and maintain annual educational requirements for EPIC certification(s) as required by department.
• Bachelor's Degree (or equivalent knowledge) in Computer Science or related field.
• Typically requires 5 years in IT or clinical environment with working on moderate to complex business process mapping, analysis, defining business and user requirements, acceptance testing and documentation.

Skills

• Proficient in using EPIC and other applications, operating systems and databases to include the hardware, platform, connectivity, and interface design.
• Proficient at specifying user requirements, interacting with technical, health care staff and vendors, and documenting user needs, outcomes and procedures.
• Strong project management skills with ability to use project management software.
• Ability to work with a minimal amount of supervision, to balance multiple tasks, be detail oriented, set priorities and instruct and guide team members.
• Organizational and analytical skills.
• Strong ability for technical problem solving, logical and organized thinking.
• Strong problem and issue resolution skills.
• Strong written and oral communication skills.
• Ability to effectively handle customer contacts.
• Ability to work closely with health care application users, vendors, and technical professionals.
• Proficient in translating user requirements into system specifications.
• Understanding of change management practices and procedures.

Physical Requirements And Working Conditions

Must be able to sit up to 80% of each workday. Must be able to perform fine hand manipulation when using computer keyboard. Must have ability to perform work related travel and therefore may be exposed to road and weather hazards. Exposed to normal office environment. Must operate all equipment necessary to perform the duties of the job.