Epic Application Analyst (Epic Certification or Accreditation Required)- Professional Billing -IT Revenue Cycle

Responsibilities

• Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.
• Analyzes, designs, and modifies software applications, including encoding, testing, debugging and installing to support implementation of one or more software modules.
• system preference modifications, documentation, training or sharing of system functions as appropriate.
• Provides more advanced technical expertise than that of an Epic Applications Analyst I.
• Serves as a liaison between the IT Department, vendors and clients for multiple systems/applications.
• Gathers and works with departments to prioritize development initiatives and activities.
• Provides analysis of workflow and implements solutions to meet department needs.
• Provides technical/application assistance to clients and IT staff as appropriate.
• Assists with coordination of system upgrades and large projects and provides support as required.
• Completes tasks on time and meets assignment dates.
• Ensures system changes follow change management procedures and protocols.
• Creates and maintains all documentation for all assigned applications, and develop, plan and execute testing for supported applications.
• Participates in an on-call rotation schedule, to include daily, after hours, weekends, providing 24x7 client support as necessary.
• Participates in support for systems both daily and during implementations.
• Works collaboratively with IT Educators to ensure system feature and function modifications are shared with educators so training plans and documentation can be updated appropriately.
• Serves as a mentor to Epic Applications Analyst I.
• Occasional travel to other offices to accommodate user needs.
• Occasional travel for training classes, implementations and conferences.

Qualifications

• Minimum of two years Epic build experience.
• Minimum of three years of computer system application modifications and support experience.
• Minimum of three years of PC-oriented experience to include basic word processing and spreadsheets.
• Epic Certification or Accreditation.
• Minimum of an Associate degree in Healthcare/Computer Science/Business from an accredited school or equivalent work experience

Skills

• Presentation, communication and interpersonal skills required.
• Ability to multi-task.