Epic Analyst -Support & Training

Your Opportunity

We are seeking an Epic Analyst - Support & Training to provide end-user support, workflow assistance, and training, particularly during go-lives, upgrades, and optimization efforts. This role bridges frontline support and system build by translating operational needs into actionable feedback for analyst and build teams.

What You Will Do

• Provide at-the-elbow support for clinicians and operational staff during go-lives and major initiatives
• Deliver end-user training and workflow education for Epic applications
• Identify workflow inefficiencies and recommend optimization opportunities
• Serve as a subject-matter resource for assigned Epic functionality
• Collaborate with Epic Analyst III and project teams to validate solutions
• Assist with workflow testing, training environments, and end-user simulations
• Troubleshoot moderately complex issues and determine appropriate resolution or escalation
• Create and maintain training materials and support documentation
• Support application upgrades and new functionality adoption

What Will Make You Successful

• Here Associates degree or Medical Assistance certification or equivalent experience
• Experience providing Epic application support or training in a healthcare environment
• Strong understanding of clinical or operational workflows
• Excellent communication and presentation skills
• Ability to work independently in a fast-paced, customer-facing environment

Preferred Qualifications

• Experience supporting Epic go-lives or large optimization efforts
• Formal or informal training or instructional experience

Key Skills & Competencies

• Workflow analysis and optimization
• Adult learning and facilitation
• Intermediate Epic application knowledge
• Relationship building with clinical stakeholders
• Problem-solving and adaptability

Perks/Benefits

Competitive base compensation
Health benefits