Epic Analyst II

About the role

The Epic Analyst II works to build and support one or more Epic modules for live and implementing customers. This individual supports nephrology practices using the Epic CKD product by performing day-to-day maintenance of the Epic system, enhancement build, and new implementation build.

Responsibilities

• Monitor ServiceNow for incidents and requests assigned to team
• Follow-up with requesters as needed for additional information
• Update status and document notes and resolution
• Manage team-owned workqueues and error logs
• Some on-call responsibilities for urgent issues
• Manage workqueues and error queues
• Documenting and migrating build
• Implementation support
• Aid in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
• Support users and training team with build fixes and responding to questions about workflow design
• Engage with third parties to define, build, test, and troubleshoot integrated workflows
• Upgrade, enhancement, and special projects work
• Support Epic upgrades in assessing needs, completing build, testing, and supporting training team with contents of change/update
• Learn about future trends in EHR technology to support and promote high value build and functionality in areas such as Value Based Care, Regulatory programs, Integrations and Interoperability for Nephrologists and their practices
• Work in Nova, Asana, Product Board, JIRA and other tools to document build steps and statuses
• Collaborate with end users and SMEs to understand enhancement and optimization requests
• Research, design, build, and testing of workflows and enhancements
• Documenting and migrating build

Qualifications

• 4-6 years of experience
• Bachelor’s degree
• Minimum of 4 years of building experience as an Epic Build Analyst
• Two or more Clinical Oriented Epic Build Certification(s)
• EpicCare Ambulatory (required)
• MyChart Haiku/Canto Care Everywhere

Skills

• Knowledge and experience in the following areas: Epic Community Connect, Nephrology and kidney care, Project scoping and management, Proficiency With The Following Tools (Epic tools such as Nova and Sherlock, Product/Project Management tools such as Asana, Product Board, JIRA/Confluence, Microsoft Office products)

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

$70,000.00 - $106,000.00/year

Schedule

Up to 25% travel for visits to customer practices, team meetings, conferences, and training
Occasional nights and weekend work needed during onsite trips and to support urgent issues