Epic Analyst Associate, Optime

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research, and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Lurie Children’s is ranked in all 10 specialties by U.S. News & World Report.

About the role

The Associate Application Analyst assists the hospital in optimizing workflow processes through implementing and supporting applications tailored to meet the hospital’s needs. The Associate Analyst will obtain Epic certification and learn the Epic system’s capabilities and functional use. They will apply their knowledge of patient care and/or business workflows to assist in the continued implementation of systems that meet process needs. The role supports the information management needs of various client departments and workflows across the organization through project coordination, application implementation, upgrades, ongoing maintenance, and enhancements.

Responsibilities

• Works under the direction of the IM Manager or Senior Analyst to provide application implementation, support, technical guidance, and serves as a resolution point for issues regarding assigned applications.
• Collaborates with end-users to understand workflows and develop system support.
• Supports existing functionality with further expansion to additional clinical, procedural, and business areas.
• Researches and benchmarks to continually refine, develop, configure, and modify moderately complex information systems to meet user needs.
• Participates in system optimization.
• Coordinates all testing phases of associated applications during implementations and upgrades.
• Develops strong relationships with end-user communities, internal and external partners.
• Performs activities of assigned projects or particular phases of a given project, adhering to detailed work plans and timelines.
• Identifies appropriate resources needed to complete assigned tasks and provides timely status reports.
• Develops and monitors testing scenarios and methodologies to demonstrate system effectiveness.
• Prepares and maintains documentation on testing plans.
• Participates in completion of user documentation and training procedures.
• Adheres to HIPAA regulations for transactions, security, and confidentiality.
• Performs job functions adhering to service principles with a customer service focus of innovation, service excellence, and teamwork to provide the highest quality care and service to patients, families, co-workers, and others.
• Other duties as assigned.

Requirements

• Associate Degree in Information Technology or Healthcare field with related training, or a minimum of five (5) years of relevant healthcare education or experience.
• Experience in a healthcare-related field preferred.
• Working knowledge of applicable clinical, operational, or business applications obtained through direct patient care, ancillary support, healthcare operations, or previous job responsibilities.
• Ability to complete Epic certification within six (6) months of employment.
• Working knowledge of personal computers and Microsoft Windows OS and applications.
• Excellent analytical, written, and oral communication skills; ability to articulate facts and ideas clearly and concisely.
• Excellent customer service and interpersonal skills.
• Strong project management skills; ability to prepare documentation to support established objectives consistent with generally recognized standards.
• Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital information.

Qualifications

Bachelor's Degree in Information Technology (Required).

Pay

The pay range for this position is $76,960.00–$125,840.00. At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. In addition to base salary, Lurie Children’s offers a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs.

Benefits

For full-time and part-time employees who work 20 or more hours per week, we offer a generous benefits package that includes:

• Medical, dental, and vision insurance.
• Employer-paid group term life and disability insurance.
• Employer contribution toward Health Savings Account.
• Flexible Spending Accounts.
• Paid Time Off (PTO), paid holidays, and paid parental leave.
• 403(b) retirement plan with a 5% employer match.
• Various voluntary benefits, including:
  • Supplemental life, AD&D, and disability insurance.
  • Critical illness, accident, and hospital indemnity coverage.
• Tuition assistance and student loan servicing and support.
• Adoption benefits.
• Backup childcare and eldercare.
• Employee Assistance Program and other specialized behavioral health services and resources for employees and family members.
• Discount on services at Lurie Children’s facilities.
• Discount purchasing program.