Epic Analyst 3, Physician Informatics

About the role

The University of Miami Health System (“UHealth”) IT Department seeks a full-time Epic Analyst 3 – Physician Informatics. This position involves initiating the implementation, building, and modifying complex applications, collaborating with stakeholders, end-users, and application team members, and supporting junior staff members.

Responsibilities

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs.
• Participates in on-call rotations and support and attends and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Analyze, design and build workflows across clinical spaces: Ambulatory, Inpatient, Surgical
• Incorporates research and evidence-based knowledge into workflow design
• Collaborates with end users, clinical leaders, and Chief Medical Informatics Officer in an agile fashion to enhance Epic to improve patient safety and outcomes by designing, developing, implementing, and educating on use of clinical application tools
• Creates a communications strategy for workflow design for nursing/clinical informatics in concert with the overall IT communication strategy
• Works with vendors to proactively strategize on development and/or enhancement of clinical information system solutions to meet organizational business needs
• Collaborates with clinical and executive leaders in planning, developing, and implementing program expansion and growth, including new business ventures and projects
• Develops and engages end users to support workflow optimization and changes, including Epic upgrades and ongoing enhancements
• Provides critical analysis and evaluation of Epic workflow and recommends revision of clinical systems, processes and workflow to ensure achievement of positive patient outcomes
• Collaborate with other Epic Application teams to design and develop integrated Epic workflow

Qualifications

• Bachelor’s Degree in Informatics, Healthcare Administration, or equivalent
• Minimum 5 years of relevant experience
• Multiple Epic Certifications required: EpicCare Ambulatory (Required)
• And/or EpicCare MyChart, EpicCare OpTime or other Epic application
• Ability to work evenings, nights, and weekends as necessary
• Proficiency in computer software (i.e. Microsoft Office)
• Ability to recognize, analyze, and solve a variety of problems
• Ability to communicate effectively in both oral and written form
• Ability to lead, motivate, develop and train others