Epic Analyst III

About the role

The Data Courier Administrator and Environment Analyst is responsible for the administration, maintenance, and optimization of Epic EHR environments, ensuring system stability, reliability, and readiness across production and non-production platforms. This role oversees build migrations through Data Courier, coordinates release activities, and promotes strong governance practices that support high-quality clinical and operational workflows.

Responsibilities

• A dministers Data Courier and Content Management processes, supporting the efficient migration of Epic build and configuration changes across production and non-production environments.
• Working closely with application analysts, technical teams, and operational leaders, the Environment Analyst helps deliver seamless upgrades, new functionality, and ongoing system enhancements.
• By maintaining a stable and efficient Epic ecosystem, this position enables clinicians and staff to access the tools they need to provide safe, effective, and exceptional patient care.

Requirements

• Candidates for the position will be evaluated according to the following criteria and competencies.

Qualifications

• Bachelor's Degree or equivalent years of experience are required.
• 5-7 years of relevant IIS, clinical experience, or equivalent combination of education and experience.
• Epic Certification: Certification in one or more Epic modules is required.
• Experience as Data Courier preferred. (Data Courier Mover badge or Data Courier Administration certification desired.)
• Experience supporting Epic applications, environments, and Data Courier migrations within a healthcare organization.
• Knowledge of change control, testing methodologies, and release management practices for enterprise healthcare systems.
• Familiarity with Epic technical infrastructure and the ability to partner effectively with technical teams to support system stability and performance.
• Strong organizational, communication, and collaboration skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience in systems integration, data management, healthcare IT, and workflow automation.
• Knowledge of system architecture, database design, and project management in a healthcare setting is essential.
• IIS experience should include working with electronic health record (EHR) systems, system optimization, troubleshooting technical issues, and ensuring seamless interoperability across platforms.
• The ability to analyze and configure complex systems to meet user needs is critical.
• Strong problem-solving skills, the ability to translate user needs into system functionality, and a collaborative mindset to work across interdisciplinary teams.
• Experience with process mapping, workflow redesign, and data analysis are also valuable.
• Both backgrounds should reflect an understanding of how to support clinical or operational improvements through technology.
• Operational Experience in Healthcare Settings: Proven experience in healthcare operations, including a solid understanding of the day-to-day functions of clinical, administrative, or IT departments.
• Candidates should demonstrate experience working in environments where technology and operations intersect, whether through managing clinical workflows, optimizing system usage, or supporting operational efficiencies.
• The ability to use operational insights to inform system design and workflow optimization will be critical to ensuring the success of the Epic implementation.
• Collaborative and Independent Work Abilities: Capable of working autonomously to solve problems, while also being an active contributor in cross-functional teams involving clinical staff, IT professionals, and business leaders.
• Able to lead discussions, build consensus, and foster teamwork in interdisciplinary settings.
• Problem-Solving and Solution Translation: Skilled at diagnosing and resolving complex technical and workflow-related issues. Adept at interpreting clinical or business needs and translating them into efficient and practical system solutions that support healthcare delivery and operational goals.
• Comprehensive Understanding of Healthcare Business Processes and Technology: Deep understanding of healthcare operations, with the ability to connect healthcare business needs with technology. Whether from a clinical or IIS background, demonstrates knowledge of healthcare workflows, including patient care processes, regulatory compliance, and data integrity, to optimize system performance.

Skills

• Strong organizational, communication, and collaboration skills.
• Experience in systems integration, data management, healthcare IT, and workflow automation.
• Knowledge of system architecture, database design, and project management in a healthcare setting.
• Experience with process mapping, workflow redesign, and data analysis.

Benefits

• Indiana University Health is committed to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.
• We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.