EPG Field Service Technician - Power Systems

$3,000 sign-on bonus & referral bonus opportunities (details given during interview).

About the role

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. The Field Service Class A Technician works with some direct supervision in diagnosing, troubleshooting, and repairing CAT Generators at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay

$32.00–$52.60 per hour, based on experience and education.

Benefits

• Paid Time Off (PTO) Plan – up to 96 hours of PTO in your first year plus 8 company-paid holidays
• Medical, dental, and vision insurance
• Life and AD&D insurance
• Retirement Plans – 401K eligible employees can receive a company contribution up to 7%
• Tuition reimbursement
• Employee Assistance Program (EAP)
• CEFCU – access to payroll deductions, savings accounts, loans, VISA card, and more
• Supplemental life insurance, critical illness + accidental insurance, ID WatchDog
• Discounted employee phone plans

Responsibilities

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• Relevant CAT-related courses
• 5+ years’ experience servicing CAT Generators
• 5+ years customer service experience
• DOT Health Card
• Class D Driver’s License
• MSHA License

Skills

• Basic knowledge of Microsoft Word and Outlook
• Intermediate knowledge of DBS, ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment
• Standing, walking, talking, sitting, use of hands & hearing
• Data entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & product knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Schedule

75%–100% travel required.

Work Environment

• Noise: Loud
• Indoors and outdoors