EOC Student Service Manager - Student Support Advisement (EOC HEA)

Qualifications

• Bachelor's degree and six years' related experience required.
• Master's degree in student personnel administration, higher education, counseling or related field preferred.
• Experience in managing student supportive services and student life personnel and programs.
• Experience in advising non-traditional students and those with academic deficits and life challenges.
• Knowledge of effective student support models.
• Strong interpersonal, organizational, and communication skills.
• Facility with Microsoft Suite applications and student success and engagement software platforms.

Responsibilities

• Supervise a team of Student Support Advisors to ensure effective student engagement, persistence, and program completion.
• Maintain student services protocols and may carry an individual caseload.
• Manage caseload assignments and facilitate the development and implementation of effective intervention methodologies.
• Foster student success through proactive engagement and retention strategies.
• Monitor student retention, progress, and attainment outcomes.
• Oversee student life and development activities, including student orientation and the student disciplinary process.
• Collaborate with instructional and career services staff for holistic student support.
• Promote student awareness of EOC support services, policies and procedures.
• Utilize existing and emerging data systems to ensure accurate and timely documentation and communication of student interactions.
• Analyze and report on service outcomes and student engagement metrics.
• Train and develop student support advisement staff through coaching and professional development.
• Align student support advising operations with CUNY and BEOC policies and goals.
• Serve as liaison for internal and external student services partnerships and develop community resources for student support.
• Perform related duties as assigned.