Student Support Assistant

Position Overview

Greet and assist visitors, directing them appropriately.
Assist with registration, student success orientation, pre- and post- testing, and student goal setting.
Submit student referrals to community partners, assist students with goal setting, and conduct follow-up surveys.
Assist students with online services and processes.
Implement a communication plan for contacting students via phone, email, and text.
Familiarize self with community resources, individual tutoring services, and employment resources and talk regularly with students about these resources.
Complete and maintain appropriate student registration, attendance, and assessment records, and ensure timely submission.
Utilize ongoing assessment and counsel students about their progress.
Develop a plan of educational support designed to achieve academic progress and retention for each student.
Maintain professional and academic competencies and participate in professional development activities.
Assist with campus and departmental events.
Enter data into departmental forms and databases, ensuring accuracy and completeness.
Operate standard office equipment, including copiers, computers, and phones.
Draft, type, and format routine letters, reports, labels, and other documents from rough drafts or templates.
Answer inquiries concerning the status of information requests; comply with policies concerning the various records maintained.
Prepare or assist with the preparation of statistical and narrative reports.
Requisitions supplies, printing, maintenance, and other services.
Perform miscellaneous job-related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of supplies, equipment, and/or services ordering and inventory control.
• Records maintenance skills; Database management skills; Word processing and/or data entry skills; Organizing and coordinating skills; skills in reading, spelling, and simple arithmetic.
• Ability to exercise discretion and maintain confidentiality with sensitive information.
• Ability to communicate effectively, both orally and in writing.
• Ability to make administrative/procedural decisions and judgments.
• Ability to create, compose, and edit written materials.
• Ability to excel independently and in a team environment.
• Exceptional attention to detail, verbal communication, professional demeanor, time management, customer service, and collaboration skills.
• Experience working in a fast-paced environment and the ability to respond to high-pressure situations. Ability to thrive in an environment of hard work.
• Possess a willingness and ability to work with, support, and promote a diverse and inclusive campus community.
• Skill in establishing and maintaining effective working relationships.
• Ability to work with people from a variety of culturally diverse backgrounds.
• Advanced skills in planning, organizing, and self-management.

Work Environment and Physical Demand

• Reach and grasp objects
• Stoop, bend, kneel, crouch, or crawl
• Use of video display terminal
• Use of manual dexterity and fine motor skills
• Communicate information orally and in writing
• Receive and understand information through oral and written communication
• Proofread and check documents for accuracy
• Work a fluctuating work schedule