EOC Academic Resource Center Coordinator - Bronx Education Opportunity Center

This position reports to the Associate Director of Student Affairs at Bronx Educational Opportunity Center. The EOC Academic Resource Center Coordinator (ARCC) provides on-site facilitation of learning and technical support for the Bronx Educational Opportunity Center (EOC) and works to achieve the outcomes specified in the lab's Implementation Plan in coordination with the Bronx EOC and UCAWD ATTAIN Statewide Coordinator.

About the role

The Advanced Technology Training and Information Networking (ATTAIN) initiative is a statewide technology program funded by New York State, providing urban and rural communities access to state-of-the-art technology. Each ATTAIN lab is a certified Microsoft IT Academy, offering academic, vocational, life skills, and workplace readiness training to underserved and underprepared community residents.

Responsibilities

• Deliver Microsoft certification training to served populations.
• Assist in proctoring certification exams as needed.
• Provide support and supervision for volunteers, ensuring tasks are completed efficiently.
• Document and report participant success stories and outcomes to the EOC and UCAWD.
• Assist in creating, monitoring, and updating the monthly schedule for lab operations and training sessions.
• Help prepare the lab's implementation plan alongside the EOC Director and ATTAIN Statewide Coordinator.
• Support the submission of monthly status reports to ATTAIN Statewide Coordinators and EOC.
• Work closely with the Senior Job Developer to implement a community outreach and partnership development plan.
• Become proficient in ISI courseware, obtain and maintain Microsoft certifications, and demonstrate progress toward becoming a Microsoft Certified Trainer (MCT).
• Perform operational and analytical support for the learning resource center, including maintaining records, preparing reports, and collecting statistical data.
• Assist with planning, scheduling, and executing training programs, workshops, and special events.
• Serve as a resource for students and faculty on center policies and procedures.
• May schedule individual and group sessions for students, supervise part-time or clerical staff, and monitor department budgets.

Requirements

• Bachelor’s degree required.

Qualifications

• Two years of relevant experience with opportunity programs and/or higher education (preferred).
• Experience working with TANF recipients (preferred).
• Microsoft certifications (preferred).
• Experience with curriculum development.
• Excellent computer skills.
• Bilingual proficiency (preferred).

Schedule

• Evening and weekend hours required.
• Local travel required.

Pay

$62,428.00 - $64,587.00; salary commensurate with education and experience.

Benefits

CUNY’s benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. Benefits include:

• A range of health plans.
• Competitive retirement/pension benefits and savings plans.
• Tuition waivers for CUNY graduate study.
• Generous paid time off.
• Access to extensive academic, arts, and athletic programs on campuses.
• Opportunity to participate in a diverse academic community in New York City.